Amazon Connect

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Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

Easy to use omnichannel cloud contact center

Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Capgemini as an Amazon Connect Delivery Partner

As an APN Consulting Partner and part of the Amazon Connect Delivery program, Capgemini helps companies build cloud contact centers with Amazon Connect to help improve your customer experience and outcomes at a lower cost. We follow best practices for AWS services nad have proven success delivering AWS services to customers.

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