Real World AI Customer Experience Solutions

Delight customers, maximize impact with Perform AI.

Brands exist in the experiences they enable. It’s how they differentiate from competitors and connect with consumers.

AI has the power to fundamentally transform interactions – allowing brands to behave more like people, to offer truly humanized experiences. In doing so, they will achieve real, tangible benefits.

Reach customers and increase their level of engagement

By fueling AI with individual customer learning and understanding, it becomes possible to continuously translate customer interactions into actionable insights. Employees and enterprise systems can better predict and address customer needs for a differentiated experience. The results are improved operational efficiency, growing sales and loyalty, and more relevant and innovative product and services.

Maximize your customer experience opportunities with Perform AI

Perform AI from Capgemini is your catalyst for AI-infused customer experience transformation. Ethical, pragmatic and proven, Perform AI takes you beyond isolated deployments to upscale and apply AI throughout the customer lifecycle – across planning, design, enablement, delivery and measurement. To deliver real world impact at scale.

Re-Humanize your customer experience and drive business results. Today.

 

 

 

Soundbites

AI in CX Consumer Survey - Capgemini Research Institute, May 2018

42% of consumers would increase their spend if they received a good AI-enabled experience.

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Mark Taylor, Managing Director – Global Lead, Customer Engagement, Capgemini Invent

“It is ironic that it is with AI that digital customer experiences can be made more human at a scale previously unimaginable.”

Meet our Experts

Frank Wammes

Vice President, Chief Technology & Innovation Officer Capgemini Europe. Member of the Group Technology & Innovation Council. Co-author of TechnoVision. Executive coach on the topics of Digital Transformation and Innovation.