Skip to Content

FinCEN’s latest UBO rule

Jeffrey F. Ingber
22 Feb 2023

Financial institutions will have limited access to FinCEN’s beneficial ownership information.

Gathering and verifying information on ultimate beneficial owners (UBOs) is an increasingly vital part of a financial institution’s KYC requirements. As FinCEN’s ultimate beneficial ownership regime continues to unfold regulatorily, it is also developing the IT system that will be used to store beneficial ownership information: the Beneficial Ownership Secure System (BOSS).

Last December, FinCEN issued a notice of proposed rulemaking (NPRM) asking for comment on a new rule, known as the “Access Rule,” which will govern the circumstances under which information stored in BOSS may be disclosed, and how it must be protected.1 The regulation specifies how government officials will use beneficial ownership information (BOI) in order to support law enforcement, national security, and intelligence activities. It also describes how certain financial institutions would access such information in order to fulfill customer due diligence requirements, which include identifying and verifying the beneficial owners of legal entity customers.

Who would have access to BOI?

FinCEN’s proposal limits access to BOI to federal agencies engaged in national security, intelligence, or law enforcement activities; state, local, and tribal law enforcement agencies with court authorization; financial institutions with CDD requirements and regulators supervising them; foreign law enforcement agencies, prosecutors, judges, and certain others. (Treasury officials will have a unique degree of access to BOI.)

Under the proposed regulation, financial institutions will have direct access to FinCEN’s database. However, their access will be limited – FinCEN may only disclose BOI to financial institutions that request such information for purposes of complying with their CDD obligations (i.e., certain banks, broker dealers, futures commissions merchants and mutual funds, but not money services businesses). They will be required to submit a specific reporting company’s identifying information and, in turn, will receive an electronic transcript with that entity’s BOI. It’s noteworthy that FinCEN’s restrictions on who can access the sensitive and confidential BOI stand in contrast to the approaches of various countries outside the U.S., including the United Kingdom, where public access is permitted.

How will BOI need to be protected?

The Access Rule also specifies how recipients of the BOI will need to protect against unauthorized disclosure, including storing the information in a secure system to which only authorized personnel have access and only for authorized purposes. Audit requirements will apply as will requirements to certify compliance with the statute and proposed regulations. FinCEN also will require authorized recipients to maintain key information about specific BOI searches or requests. The Access NPRM also provides that unauthorized disclosure of BOI is unlawful. To protect against abuse, federal agency users will be required to submit “brief justifications” for their searches and explain how those searches further a “qualifying activity.”

FinCEN still has much to do to complete the UBO regime, including finalizing the proposed Access Rule, revising its CDD rules, developing the BOSS database and the BOI Report, and crafting substantive rules to verify BOI. Nevertheless, financial institutions should begin now to consider policies and procedures that will address their anticipated new UBO requirements, including when and how they will request written customer consent for access to BOI.

1This “Access Rule” follows the final rule that FinCEN issued last September requiring most legal entities created in or registered to do business in the U.S. to report information about their beneficial owners to FinCEN.

Author

Jeffrey F. Ingber

Jeffrey F. Ingber

Senior Advisory Consultant, Risk and Financial Crime Compliance
A former ex-Senior Fed Official, Jeff runs Capgemini #RegDesk that helps clients stay abreast of developments in the FCC landscape and demystifies complex regulations into clear actionable insights. He provides a rage of advisory services to clients across the FCC lifecycle and helps them tackle the ever-changing global risk landscape.

    AI – a recourse for telecom operators in the face of soaring energy prices

    Capgemini
    Capgemini
    22 Feb 2023

    Energy costs account for 23% of CSP’s network OPEX, and up to 17% of their environmental footprint. In this article, we present a four-step approach to understanding consumption factors and achieving substantial energy savings in the near future.

    How? By using AI and analytics, with no additional network hardware investments or sacrifices in service quality.

    Energy efficiency has become a priority topic for economic and ecological reasons, but also for operational resilience in the event of power cuts. These considerations must be considered in future deployments, especially 5G. However, we must not forget the modernization of existing infrastructures, especially 4G, 3G and 2G radio networks, which account for 70% of operators’ energy bills. In this area, significant improvements are within reach without the need to radically change existing installations.

    Radio equipment usually has features that allow it to automatically reduce or turn off power at predefined thresholds. It is thus possible to temporarily cut off certain elements of the network in a given area, during a given time period. This static approach is already in use at many CSPs, but its impact is limited and difficult to assess, as it can only be used sparingly to maintain a good level of service.

    In contrast, the massive collection of operating data and their analysis by artificial intelligence (AI) enables the deployment of a dynamic strategy for switching down or putting to sleep specific elements or resources – one which is targeted and adjusted to the actual traffic. It is then possible to know exactly how much energy is being saved and to maximize savings without compromising quality of service. Automation makes it possible to achieve these benefits without placing additional demands on staff.

    As the highest level of energy management, AI-based energy optimization of mobile networks can be implemented with the following steps:

    1. Physical modeling to estimate network footprint

    First, we build a physical model of the different network components. The aggregation of these results provides an estimate of the global footprint of energy consumption for the network and its distribution by use to identify the main areas for progress. This approach makes it possible to evaluate the impact of different scenarios, but being purely static, it can only suggest structural, configuration or hardware changes, and not optimizations associated with instantaneous capacity requirements.

    2. Detailed measurement to centralize real detailed consumptions

    Optimizing energy consumption requires a detailed picture of real-life activity. We need to collect data on the different network elements and consolidate it in a sustainability data hub for analysis. In general, this data exists and is accessible, but some work remains essential to harmonize it and make

    it intelligible. We can then get a precise view of consumption by zone, time slot and traffic level. This information will make it possible to carry out realistic simulations and to validate the benefits of the planned actions by calculation. However, at this stage, we still do not have the leverage to intervene directly on the network.

    3. Statistical modeling to understand consumption patterns

    Provided that there is enough history and diversity of data, Machine Learning tools can be used to establish a statistical model of the network’s energy consumption. As compared to physical modelling, more parameters can be factored in: types of equipment, nature of services, number of users, types of terminals, weather conditions, etc. Much closer to reality, these models can be used to identify the factors that have the greatest influence on energy consumption, to determine the optimal settings according to the situation, and to detect surprising or aberrant behaviors, revealing anomalies, misconfigurations or errors. Verizon has disclosed more than $100M per year in electricity savings thanks to their new ”energy digital twin” which follows this approach.

    4. Dynamic optimization to get significant savings

    Once in possession of these statistical models, the operator can precisely anticipate the traffic at the level of each cell, to within a few minutes, and can immediately determine which equipment to switch off or on, which sleep mode to activate, which energy saving features to use, in order to minimize energy consumption while maintaining the expected quality of service. To perform these actions, it is necessary to have automated equipment control (in compliance with cybersecurity rules). The implementation of central, dynamic and real-time reporting and management of energy consumption makes it possible to reach an energy optimum. Capgemini has tested such an approach with Project Bose.

    Such a dynamic optimization of mobile networks is not a pipe dream. Experiments have demonstrated its feasibility, reaching 15-18% in documented cases. Moreover, these approaches can be implemented in a relatively short period of time, the most important part of the work being the constitution of a reliable and accessible data history and the integration with the operator’s tools and network elements.

    Physical and statistical modeling bring an understanding of empirical consumption factors, and allow a first level of optimizations and associated gains. For further gain, more sophisticated algorithms and deeper integration with the network are necessary, requiring deeper network technology and data analytics expertise. It is important to start on a perimeter (for example: 4G vs 5G, in a given region), make sure that optimization does not impact customer experience, and then extend, in an incremental implementation approach.

    What’s preventing you from starting today? Let’s talk about it!

    TelcoInsights is a series of posts about the latest trends and opportunities in the telecommunications industry – powered by a community of global industry experts and thought leaders.

    Author

    Yannick Martel

    Yannick Martel

    Telco Leader
    Yannick is a global expert for Data & AI in the Telecom industry working with top strategic accounts at Capgemini. He has 30 years of experience working in the Telecom and Banking industries, helping organizations actually implementing their digital and data transformation with AI and Generative AI, improving operational efficiency, reducing their footprint and better serving their customers.
    Subhankar Pal

    Subhankar Pal

    Senior Director and Global Innovation leader for the Intelligent Networks program, Capgemini Engineering 
    Subhankar has over 24 years of experience in telecommunications, specializing in advanced network automation, optimization, and sustainability using cloud-native principles and machine learning for 5G and beyond. At Capgemini, he leads technology product incubation, product strategy, roadmap development, and consulting for the telecommunications sector and related markets.
    Caroline Vateau

    Caroline Vateau

    Director of Digital Responsibility
    Caroline Vateau is one of the national experts on sustainable IT (Green IT), she has been working for fifteen years to measure (life cycle analysis method) and reduce (ecodesign) the environmental impacts of digital technology (CIO, equipment, infrastructure, cloud, data center, services, etc.). Passionate about the alignment of ecological and digital transitions, she has published several white papers as part of her activities within the ecosystem (Green IT Alliance, France datacenter, Eurocloud, etc.).

      What if …… the impossible were possible? Understanding the extraordinary potential of quantum technologies

      Julian van Velzen
      Julian van Velzen
      21 Feb 2023

      Harnessing the immense power of quantum could appear to be a distant fantasy – the stuff of science fiction – a world of potential, but with little clarity of how it could be realistically used. But we argue that with an open mind and a clear reason to explore and invest, quantum is on the verge of delivering real advantage to business and society.  

      We live in a digital world – one that runs on 1s and 0s – a binary system that has, over the past 50 years, made an extraordinary difference to so many aspects of our lives, our work, and our society. But, despite Moore’s Law, this system does have inherent limits. For example, our inability to model interesting chemical reactions or complex financial risk, indicates that there are some economically important computations that classical computers struggle with. However, these so-called intractable problems may, in time, be solvable for a greater benefit – with the application of quantum.  

      Why quantum?

      Well, it has been around for a number of years, so this is not a new discovery, but as with so many technologies, it takes time to find its relevance in the working everyday world, rather than residing in the labs of academic research.  

      Certainly, harnessing the immense power of quantum could feel like a distant fantasy – the stuff of science fiction. But as head of the Quantum Lab at Capgemini, I believe that we should make what might seem like the magic of quantum both understandable (as far as quantum is explainable) but also, more importantly, demonstrate its relevance to our world – both society and work.

      Coming out of a post-Covid world, with its many restrictions, I believe now is the time to take an inventive, creative, and explorative approach to how the power of quantum could be used in the future. This is letting our minds embrace possibilities rather than “definitives”. Our Lab’s ambition is to explore the breadth of what is possible.

      Accelerating quantum advantage

      From our work in the Lab, we see that achieving a quantum advantage is getting ever closer, certainly closer than many of us thought a few years ago. Investment is a considerable part of this speedup – with venture capital being sucked into the development of key hardware, but there’s more to it than that: the funding of specific use case algorithms and also the use in conjunction with AI and machine learning. And there are also the near-term steps of quantum inspired – such as in life sciences

      Quantum often gets conflated with quantum computing – obviously they are not one and the same, but let’s look at some of the most promising applications of quantum computing, which I think help to demonstrate the practical application – maybe not tomorrow, but definitely in the foreseeable future.

      What if complex problems were solved in days, not years? Could faster scientific discoveries lead to medical breakthroughs?

      One of the major future applications of quantum computing is the accurate simulation of molecules and their interactions, which could have transformational potential in life sciences R&D. Simulating whole drug molecules is a few years away, as too is accurate simulation of interactions for human biology, which requires improvements in the scale, quality, and speed of quantum hardware. But research shows we can start with modelling fragments of molecules in silico, and, looking ahead, one day it may be possible to access molecular properties such as solubility, surface area, and molecular weight.  

      The current iterative process of drug discovery – design, synthesize, test, and analyze – repeated until the desired outcome is reached takes a lot of time. We’re in the early days, but pharma pilots are investigating how quantum can optimize molecular subsets to find the potential sets of drug compounds that have the most potency and efficacy against certain pathological conditions.

      Or help us manage unforeseen risks?

      The Financial Services sector is one that is, by default, dominated by risk, uncertainty, and the need to respond quickly to changing situations in the environment. Will the promised, albeit modest, speedups of quantum Monte Carlo one day offset quantum hardware challenges in speed, scale, and quality? Current hardware is not powerful enough to run practical applications, but progress is rapid, and the financial industry is determined to reach quantum advantage. Besides, minor quantum improvements could lead to significant gains in the massive financial markets, and the need for real-time solutions make quantum computing an exciting opportunity. 

      Being curious

      This is a just a taste of what is ahead of us in the field of quantum computing and what we – at Capgemini’s Quantum Lab – are working on, with commercial organizations, consortia and pan-government research initiatives.  Our team of experts is translating the use cases with the most potential into quantum algorithms that can run on today’s hardware, to really see what is actually possible and how the world might look like in the future.

      If my words have not inspired you as to the world of possibilities of quantum, maybe our video will!

      Meet the author

      Julian van Velzen

      Julian van Velzen

      Principal, Head of Quantum Lab
      I’m passionate about the possibilities of quantum technologies and proud to be putting Capgemini’s investment in quantum on the map. With our Quantum Lab, a global network of quantum experts, partners, and facilities, we’re exploring with our clients how we can apply research, build demos, and help solve business and societal problems that till now have seemed intractable. It’s exciting to be at the forefront of this disruptive technology, where I can use my background in physics and experience in digital transformation to help clients kick-start their quantum journey. Making the impossible possible!

        Workshopping innovation with Hellmann

        Sabrina Beurer
        21 Feb 2023

        Here’s how Hellmann Worldwide Logistics is creating an improved customer experience in collaboration with Capgemini’s Applied Innovation Exchange. 

        The pandemic and economic tensions around the world have been taxing, especially on businesses relying on the import and export of goods across international borders. This has thrown up a number of challenges for the logistics industry. On a mission to create a better customer experience and even smoother operations, Hellmann Worldwide Logistics joined forces with Capgemini’s Invent and Applied Innovation Exchange (AIE) teams in Munich and Amazon Web Services (AWS). 

        Creating an agile customer experience 

        Congested ports, limited capacities, enormous production backlogs: the pandemic, ongoing political tensions, and growing economic uncertainty around the world haven’t been easy on anyone – and the global logistics industry has been caught in the middle.  

        Companies have faced an array of production and shipping delays, all too often with little to no visibility of their shipment’s progress and limited flexibility. For Hellmann Worldwide Logistics, creating a more transparent customer experience was the incentive for partnering with Capgemini Invent, AIE Munich, and AWS for a three-day Rapid Innovation Discover workshop. 

        Innovation in progress 

        As we started our engagement with Hellman, the first challenge was to identify the main pain points in the current customer experience and write the problem statement.  

        Ahead of day one, our team from Capgemini Invent did a deep dive into the logistics industry as well as the problem context. 

        “For innovation to thrive successfully, it’s crucial to identify and define a clear problem statement.” 

        Dominik Schindler, Senior Manager Corporate Experience, Capgemini Invent Germany 

         

        This formed the basis for the workshop and included diving into relevant startup and technology trends in the logistics industry. On top of that, Capgemini Invent surveyed relevant members of the Hellmann team to gain more insight into the workings and vision for their operations.  

        Our research revealed a clear need for more transparency, autonomy, and flexibility for Hellmann’s clients to help them organize their internal organizations more reliably and not feel left in the dark. We needed to find a way to help them take back control and allow them to take matters into their own hands. 

        Working with the problem 

        After presenting our research findings and creative methodologies, including one from our innovation partner AWS, day one of the workshop kicked off with an ideation session to brainstorm potential solutions to Hellmann’s problem statement. Depending on the problem we’re looking to address, we can leverage different creative techniques. In this case, we decided to start with something called the crazy eight method.  

        This means every workshop participant is tasked to come up with eight potential ideas. At this stage, it’s not so much about the quality of the idea but more about the quantity. It’s about not giving it too much thought and just firing away to see what sticks. In this session, we ended up with 121 different ideas between four groups. 

        Then it was time to develop the most promising ideas. Here, our team at the AIE Munich decided to go with an exercise called the idea tower, where each participant chooses to work on one idea from the pool. They then continue to build it out based on relevant factors from the problem statement. Each person has three minutes to develop the idea further, then they hand their notes on to the next person, who continues to build on the idea. This helped narrow the field down to 16 potential solutions.  

        Following a democratic process, the groups agreed on three key ideas that addressed Hellmann’s problem best, but only one came out on top. This idea centered around a new customer experience that allows Hellmann’s customers to actively manage their shipments. 

        From idea to prototype 

        On day two of the workshop, the teams followed AWS’s “Working Backwards” method to take the idea from concept to tangible prototype. Under this approach, teams are divided into smaller groups to draft a press release and FAQs, and to prototype visuals for the chosen idea.  

        Day three was spent iterating on the three Working Backwards artifacts as well as creating a business model canvas, an initial solution architecture, and a first business case. These, in addition to the prototype, were tested with several Hellmann clients to get feedback in real time.  

        As the dynamics across the globe continue to change and evolve, finding new ways to grow your enterprise and adapt to customer needs is vital for long-term survival. Keeping on top of innovation trends in your industry and harnessing the power of an innovation ecosystem, like the Capgemini AIE, can help secure business success.

        Visit Capgemini’s AIE to learn more. 

        Sabrina Beurer

        Sabrina Beurer

        Innovation Consultant, Applied Business Exchange, Startup Catalyst, Germany
        Sabrina Beurer is an Innovation consultant in the Applied Innovation Exchange and Startup Catalyst team in Germany. She has a background in innovation management and focuses on driving innovation topics forward together with clients from various industries. The aspect of sustainability plays a particularly important role for her, because sustainability and innovation must go hand in hand.

          Winning the war on workplace attrition is driving contact center transformation

          Scott Manghillis
          21 Feb 2023

          Empowering your people with the right skills, tools, and technology can reduce workplace attrition – helping you drive enhanced customer experience and reduced customer service agent turnover.

          “I bought a suit. You seen it. Now it’s covered in mud. This town doesn’t have a one-hour cleaner, so I had to buy a new suit, except the only store you could buy a new suit in has got the flu….”

          In 1992, we all laughed at our dear Cousin Vinny – in 2020 this was the reality we came to know.

          In the here and now, most of the tangible signs of the global pandemic era have disappeared. No masks, the plastic restaurant table dividers are no longer, and traffic has returned.

          But one not-so-visible remnant of that era still exists – attrition in the workplace.

          The 2021 United States Bureau of Labor Statistics report had the annual separations rate at 57.3%. In some industries it was even higher – running as high at 65% in retail, 73% in food service, and as high as 100% in contact centers.

          In the 2016 Report, the aggregate average of turnover was 17.8%. This equates to an additional 4 in 10 workers leaving within one year. That means that if you have 1,000 employees at an average rate of $25/hour, churn will cost you about $10 million more today than it did 5 years ago. * In addition, metrics such as average handle time (AHT) and first call resolution (FCR) are less desirable with new hires. For one of our clients, AHT is 25% longer and FCR is 4% lower for agents in month 1 as compared to month 6.

          Beyond direct expense, attrition negatively impacts growth in top line revenue. In his article on Entrepreneur.com, Sumit Aneja depicts how enterprises, “…with the highest NPS consistently grab the biggest growth shares for their industries. A study published by the prestigious London School of Economics entitled ‘Advocacy Drives Growth’, shows that an average Net Promoter Scores (NPS) increase of 7% correlates on average with a 1% growth in revenue.”

          NPS was on average 35 points higher in month 6 as compared to month 1 for the same client agent pool mentioned above.

          So how are we winning the war on attrition? Here are a few of the initiatives we have used to curb the tide:

          • We’ve provided our people with the tools and technology to empower them to handle more complex issues, while automating much of the mundane
          • We’ve implemented employee focus groups who meet leadership and HR to identify reasons for the churn and put initiatives in motion to address the concerns
          • We’ve revamped performance and incentive programs
          • We’ve made career path mentoring and coaching a higher priority
          • And finally, we’re in a constant state of recruiting – for the necessity today and the demands of tomorrow.

          These initiatives have resulted in a 25-point increase in NPS (including a direct positive impact on customer loyalty and wallet share) and a 35% reduction in customer service agent turnover for one of our clients.

          *Figure based on cost of replacing an employee is 6 months’ salary and 2,000 hours worked per year

          To learn how Capgemini’s Intelligent Customer Interactions solutions are empowering our people to drive contact center transformation for our clients, contact: scott.manghillis@capgemini.com

          Author

          Scott Manghillis

          Scott Manghillis

          Business Transformation Manager
          Scott Manghillis helps clients transform their technology into digital, omnichannel, personalized solutions.

            Harnessing data in ADM services to drive digital transformation

            David McIntire
            17 Feb 2023

            How you can utilize your data to optimize your applications – and build the foundation for your future business

            Digital transformation strategies that fail to recognize and apply the power that data holds can confine themselves to darkness – or at best – leave a lot of potential opportunities untapped. A recent Capgemini Research Institute (CRI) study entitled The data-powered enterprise: Why organizations must strengthen their data mastery highlights how companies can exploit data to drive real business value. The study found that companies that use data as a foundation for their operations – so called “Data Masters” – realize a significant performance advantage relative to their peers. This advantage spans customer engagement, revenue growth, operational efficiency, and cost savings – including 70% higher revenue per employee and 22% higher profitability overall.
             
            However, becoming a Data Master is a journey – not a one-off project with an immediate ROI. A focus on leveraging data within application landscapes and the wider IT ecosystem enables companies to build the foundation for their evolutive journeys to becoming Data Masters.

            Digital transformation that puts you in the driver’s seat – Harnessing the true potential of data-driven ADM

            Building application development and maintenance (ADM) services that can fully utilize data is the first step in a company’s data modernization journey. The systems that are core to the delivery of data-enabled ADM contain a wealth of data and insights to accelerate the delivery of services. For example, the data residing in an ITSM tool can be extracted and analyzed to understand the nature of incidents that typically make up the bulk of an application maintenance team’s workload. This can help in identifying the highest-impact incidents to target automated resolution or enhance monitoring to drive down incident volumes.

            Additionally, analyzing ticket data for recurring incidents targets root-cause analysis initiatives on the highest-impact problems. Extending this data analysis can also facilitate an AI-enabled capability to identify not just the root cause – but also the resolution that eliminates these incidents from even occurring.

            The combination of automating the resolution of one batch of high-frequency incidents, and pre-emptively eliminating another batch of recurring incidents can bring a material reduction in application support effort.

            The resources freed up through this process can then be applied to further the data modernization journey. Assessing the “as-is” and then modernizing data landscapes to eliminate data silos and redundancies enables the further exploitation of data. This newly standardized and sanitized data provides fresh insights into further transformation opportunities – particularly on the business side – that enhance the value of data to drive real change.

            Capgemini’s ADMnext^Data – Bringing data to light to help you successfully navigate your digital transformation journey

            Capgemini’s ADMnext^Data integrates all the assets and capabilities of our market-leading ADM services with our unique insights and data capabilities. These combined capabilities enable us to help guide you on your data modernization journey as part of a long-term relationship.

            Firstly, our Enterprise Automation Fabric (EAF) offering specifically focuses on incorporating data into the heart of the ADM services we offer. EAF is the foundational automation suite that underpins the delivery of services across technology and business process operations. It works with your ITSM to extract incident data and identify the highest value transformation and automation initiatives. It also possesses the AIOps capabilities to automate the resolution of incidents and root-cause-analysis processes.

            As support requirements fall and resources are freed thanks to EAF, Capgemini can then leverage assets such as our eAPMand Advantage-ROI tools to help you better understand your current maturity and implement the highest value transformation opportunities across your data estate. Value can be identified both from your modernization of data landscapes (for example, through migration to cloud or application rationalization), as well as business process transformation efforts.

            Data-enabled digital transformation provides companies with an unprecedented opportunity to leverage data that separates themselves from their competition. Capgemini’s ADMnext^Data gives you the tools and expertise to guide on your data-enabled digital transformation journey.

            To start your drive on the path to data-enabled digital transformation as a Data Master, drop me a line and visit us here to learn more.

            Author

            David McIntire

            David McIntire

            NA ADMnext Offer Lead and Solution Integrator
            20+ year in Digital Consulting and experience in solutioning and selling new application services engagements. Support large-scale client opportunities through the development of solutions, transformation plans and presentation of our ADM capabilities.

              Will organizations need to change at a fundamental level?

              Susana Rincón
              17 Feb 2023

              Open ecosystems that bring startups into the mix offer huge potential advantages for all players. But will organizations need to change at a fundamental level to facilitate them?

              As part of our new series of blogs and vlogs focused on startups and their role as a catalyst for sustainable innovation, Capgemini Ventures is exploring the benefits of opening up the conversation. But, of course, there’s a lot to take onboard during this journey, and the first consideration is the introduction of new ways of working.

              For many organizations, there’s a notion that innovation from startups can be positioned at the periphery and not the heart of the bigger picture. In our opinion, however, this represents a gap in corporate strategy that needs to be plugged. Startups are no longer shiny objects but are now embedding themselves firmly into business value propositions.

              However, collaborating successfully with startups is not simply a change of mindset. Because collaboration through an open ecosystem speeds up time to market, enterprises may need to explore new approaches to their old challenges – rapidly adapting their organization, processes, systems, and even business models to respond with agility. But this isn’t necessarily as daunting as it sounds.

              Many organizations are beginning to realize the value in blurring their boundaries and including startups as part of their value proposition. Salesforce, for example, has augmented part of their business to embed startups. They’ve created AppExchange, where startups and independent software vendors (ISVs) can sell their services and grow. AppExchange is the leading enterprise cloud marketplace to help extend Salesforce – and customers can find proven apps and experts to quickly solve their business challenges.

              Dominique Gillies, Regional Vice-President, Strategic ISV Partnerships, EMEA, Salesforce, explains: “This is the fastest way to bring innovation to our customers and ensure their success in the long run.”

              Bringing startups into an effective ecosystem

              If the benefits of bringing startups into an effective ecosystem are clear, and other organizations are starting to reap the rewards, then the next question is: how? Because even though startups bring in disruptive innovations and exciting new technologies, they also bring in niche markets and high-risk associations. So, how do you overcome the challenges?

              Here are a few ways to help organizations create an open ecosystem that fosters powerful collaborations and partnerships with startups – while avoiding many of the associated growing pains:

              1.    Establish internal sponsorship and strategic buy-in

              The first thing you must do is work out your mission and define your unique objectives because it’s vital to have strategic clarity on the business need. 

              Next, it’s important to map out the stakeholders across leadership and the operational teams who will execute the strategic ambition – and take the newly defined objectives to them. These can not only be used to achieve the buy-in that’s required, but also act as a tool to learn more about the business and its needs. When working with a partner like Capgemini, you can then bring the objectives to us to help sharpen the proposition, too.

              It should all be part of an ongoing process that happens over time, as opposed to a one-off strategic play. This will help to foster strong collaborations that nurture long-term associations with startup ecosystems.

              2.    Scout the right startup

              New startups appear all the time and spotting the right one can be a challenge. You should therefore have a pre-defined and time-bound process that provides decision-making support to your business before any startup engagement begins.

              The methodology that’s employed should help your organization understand the strengths, synergies, and risks of engaging with a particular startup – and should ultimately be tied to your overarching strategic ambition.

              Once a suitable startup has been identified, and the due diligence carried out, you can then work with the startup closely to jointly develop a value proposition that will deliver the right outcomes before any actual work begins. This can be followed throughout the entire engagement to ensure everything remains on track.

              3.    Test the water

              Along with gathering anecdotal evidence and assessment outcomes, it’s important to run proof of concept (POC) testing to demonstrate feasibility, while continually interrogating the value proposition that’s been defined.

              This will enable you to outline the constraints and parameters that will ultimately help to validate how the startup’s solution infuses innovative solutions and compliments your market position and go-to markets. It’ll also provide an insight into whether you should invest in, or nurture, a strategic alliance.

              4.    Collaborate with agility and rigor

              Once all the preparation stages are complete, the process itself can begin. Here, it’s crucial to be clear on decision-making and timelines – and simplify them wherever possible.

              The most successful organizations also make sure to propose simplified contract templates that are specific to the startup and approved by the purchasing department. This provides the structure required for everyone to collaborate with agility, moving freely within the guidelines of expectation.

              It’s a good idea to establish a dedicated single point of contact: someone within your organization who can connect the startup with the relevant contact they need based on the project type.

              The business collaboration framework, defined by Capgemini Ventures, has industrialized this set of guidelines to collaborate with startups, which speeds up GTM and provides risk mitigation strategies to be implemented.

              5.    Accelerate to adopt at scale

              When the priorities are established, the business alignment model is defined, and the contracts are signed off, it’s time to scale and accelerate innovation across the global enterprise.

              You can mobilize and access the relevant resources required to make scaling easier. You can promote collaboration internally and externally to help the startup grow. And you can start working towards reaching the desired outcomes of the collaboration.

              However, you must remember to keep working at it in order to achieve success…

              Bridging the gap between business and technology

              In conclusion, it’s become clear that bilateral partnerships are no longer enough. Each partner must understand every other partner’s wider ecosystem. If we all do that successfully, then we’ll collectively benefit from some truly exciting and innovative ideas.

              As the bridge between business and technology, Capgemini is here to help our clients adopt startup solutions at scale. A startup is a partner unlike any other and our open framework is fine-tuned to your organizational requirements to enable you to adapt and build – it’s a strong foundation for creating a mutually beneficial relationship for both sides. For further insight into the other major considerations around bringing startups into an effective ecosystem, don’t forget to keep your eyes peeled for the forthcoming blogs and vlogs in this series. Meanwhile, you can catch up on the opening blog article of the series here.


              Susana Rincón

              Susana Rincón

              Global Startup Manager at Capgemini Ventures
              I have 11 years of professional experience in innovation, open and social innovation, strategic alliances, business development with execution of business plans with focus on high social impact initiatives, transformational change and project management.

                Achieving Net-Zero aviation will need rapid innovation. Digital engineering can deliver it

                Capgemini
                Capgemini Engineering
                16 Feb 2023
                capgemini-engineering

                The aviation industry is committed to net zero emissions by 2050.

                To enable them to achieve this, aerospace manufacturers are adopting a range of approaches, including sustainable aviation fuels (SAFs), lighter airframes, optimising and automating flights, and whole new propulsion technologies based on hydrogen and batteries.

                These systems-level engineering challenges are consuming the top minds in aeronautics. And they want to get there fast. If one company were to create a breakthrough product, there would likely be a rush from airlines to acquire it. Being two years ahead of your competitors could mean capturing billions of Euros, while others fall behind by the same amount.

                Different companies are pursuing different approaches to reaching net zero, but all rely on rapid engineering innovation to redesign airframes, wings and engines.

                Doing that fast and well requires new digital technologies.

                The technologies of digital engineering

                Such technologies are coming of age. Digital product design tools, model-based system engineering (MBSE) and Product Lifecycle Management (PLM) systems, amongst others, are advancing. But the real benefit comes from joining them up, allowing engineering design to be done smoothly and collaboratively in the cloud.

                Cloud-based engineering lets engineers around the world collaborate on design. It offers digital continuity – so teams can see and work on the whole system in one continuous flow. It supports whole system-level simulations, so designers can experiment in silico and understand the impact on not just design but supply chains and in-use emissions. Global test data can be collected and shared to rapidly iterate designs.

                Embracing the digital technologies that underpin rapid digital engineering – and more importantly making them work in a joined-up way – will need focus and expertise.

                Companies cannot just buy PLM or design software off-the-shelf and slot it into their organisation. They need to make the right choices about the right combinations of products, from a vast and complicated landscape. Deployment into the organisation needs end-to-end changes to IT architecture, data management, and integration with cloud providers. It also needs customization and plugins across the entire system, in line with the organization’s engineering standards, lifecycle methodologies, and innovation plans, in order to ensure that continuity.

                But by getting this right – with the right setup and technology choices – aerospace companies can create a cloud-based engineering system that could make net zero innovation as much as ten times faster than current industry-standard approaches.

                Learn the lessons of disruption from the Electric Vehicle (EV) industry

                This joined-up approach to digital innovation is not without precedent. Tesla was able to create rapid and disruptive innovations by working in a cloud-based PLM, which was directly updated with vehicle sensor and test data. This provided real-time insight, and allowed them to use AI on that data to gather insights and build simulations. It could rapidly experiment, keep operational costs low, and launch products faster than competitors. The company is sometimes said to be more of a software company than a car manufacturer.

                Right now the aerospace leaders in this type of rapid digital engineering are regional innovators, such as Lilium, Ascendance, and Universal Hydrogen. These companies are focused on small aircraft, so are not yet competing directly with major aircraft manufacturers. But they are digital natives and have built their products, and companies, around digital engineering technologies. That is allowing them to innovate and iterate very rapidly, much as Tesla did.

                Larger companies have other advantages, in the form of deep engineering know-how on larger planes, deep pockets to invest in R&D, and the pressing incentives to deliver big transformative innovations like hydrogen propulsion.

                Some large companies aspire to design zero-emissions planes that will fly and carry passengers by the 2040s. To succeed, they will need to mimic the startups when it comes to cloud-based digital engineering. However, unlike the startups, they are not building their business from scratch, so they must overcome the technical and cultural challenges of retrofitting digital technologies into complex global engineering and IT systems that were not designed for them.

                Aerospace is an exciting space right now. Lots of innovation will be needed, and there is opportunity for multiple approaches from both startups and longstanding players. And indeed we may see a more supportive environment than the one that disrupted automotive. Planes are harder for startups to sell than cars, and we can easily imagine regional innovators using digital technologies to build new propulsion systems, then partnering with – or being acquired by – larger company with the scale to deploy them into global fleets.

                But the big companies must not be complacent – it is not unheard of for a digital native company with a laser focus on sustainable propulsion, to unexpectedly reinvent an industry, leaving established companies on the backfoot. Just ask automotive.

                How Capgemini can help

                At Capgemini we are constantly investing to ensure we are at the cutting edge of digital engineering, and can support low-carbon innovation across aerospace. We are delivering digital engineering for OEMs like Airbus, for regional disruptors such as Lilium, Ascendance, and Universal Hydrogen, and for governments.

                We support our clients in engineering sustainable products, from feasibility studies, to software selection, deployment, customization, and certification. We are the only company that combines expertise in aeronautics and engineering design, with software, data management, and IT, enabling us to help clients build the digital systems that allow them to innovate for net zero aviation

                Authors

                Julie Albert

                Julie Albert

                Global Aerospace & Defense Industry Architect, Capgemini
                Julie is Global Aerospace & Defense Industry Architect at Capgemini Engineering, with more than 15 years’ experience in the Aerospace industry. She has a strong background in system and mechanical engineering including key roles in Supply Chain, Project, and Program Management, especially for a major Digital Transformation Program, where she played a significant role in designing and implementing go-to-market strategies. She has a strong background in system and mechanical engineering including key roles in Supply Chain, Project, and Program Management, especially for a major Digital Transformation Program, where she played a significant role in designing and implementing go-to-market strategies.
                  Frédéric Grousson

                  Frédéric Grousson

                  VP, Head of Aerospace & Defense, Capgemini Engineering
                  Frederic is Dr.-Eng in control system and has joined the group in 2000, and has worked since then in the Aeronautic sector for many customers with a huge experience at Airbus account in the industry sales team since 2015, he now leads the Aerospace and Defense sector globally for Capgemini Engineering.

                    Self-service customer interactions drive enhanced patient satisfaction

                    Pawel Bochenek
                    16 Feb 2023

                    Capgemini’s award-winning Digital Avatar solution enables healthcare providers to deliver critical information to their digitally excluded patients at speed.

                    Many healthcare providers currently face challenges related to how health-related information and advice is being distributed to their patients. In particular, the health of digitally excluded, often older, patients who are unaccustomed to using digital platforms, mobile applications, and chatbots is being impacted, and healthcare providers are looking to transform the way they serve these customers.

                    At Capgemini, we saw this as an opportunity to build a solution that gives patients quick and easy access to all their medical records, ensuring they get the critical information they need, when they need it – without having to explain their medical history every time they connect with their healthcare provider.

                    Enhancing patient satisfaction and digital inclusion

                    Our Digital Avatar solution responds to situations and requests just like a human agent to deliver a more digitally inclusive service and enhanced customer satisfaction through an easy-to-use and intuitive interface.

                    By simplifying how patients and customers in the healthcare sector receive critical information, our solution eliminates the need for servicing by expensive human resources and reducing the time patients need to access information. It can also be easily integrated with an organization’s business operations and data, without causing any disruptions to business operations.

                    The solution combines robotic process automation (RPA), conversational AI, multi-lingual natural language voice processing, digital twin technology, and enterprise platforms with next-generation human avatar digitalization technology to translate incoming calls in multiple source languages into the patient’s desired language. This eliminates language barriers, enabling older, digitally excluded patients to engage with their healthcare provider quickly, easily, and confidently.

                    Providing information quickly and reducing costs

                    Capgemini’s Digital Avatar solution delivers a wide range of business and customer experience outcomes to healthcare providers, including enhanced patient satisfaction and digital inclusion, 90% reduced language dependency, and reduced operational costs.

                    All of this is why Capgemini’s Digital Avatar solution was recently announced as a winner in Business Intelligence Group’s 2023 BIG Innovation Awards and BIG Artificial Intelligence Excellence Awards. And although the solution is still highly experimental, further research suggests significant benefits in hyper-personalized services and next-generation analytics across all business process families.

                    To learn how Capgemini’s Intelligent Process Automation infuses robotic process automation, AI, and smart analytics into your ways of working to deliver an unprecedented level of self-service and automation to your organization contact: pawel.bochenek@capgemini.com

                    Author

                    Pawel Bochenek

                    Pawel Bochenek

                    Senior Service Delivery Manager, Capgemini’s Business Services
                    Pawel Bochenek is passionate about delivering innovative intelligent process automation solutions for clients across various sectors.

                      Envisioning the future of accounts receivable

                      Capgemini
                      Capgemini
                      15 Feb 2023

                      I’m extremely passionate about change. During my 15 years at Capgemini’s Business Services, I’ve been part of several market-leading evolutions, culminating in our realization of true digital transformation. This is particularly relevant in our AI.Receivables offering, where we’ve achieved great synergy between our transformation assets and key enterprise platforms such as BlackLine.

                      BlackLine is a leader in accounting automation software, with a portfolio that includes BlackLine Cash Apps – an AI-powered cloud-based platform that enables accounts receivable automation and digital transformation.

                      BlackLine’s products, and the expertise of the people that support them, are a perfect complement to Capgemini’s own strengths in what we term Frictionless Finance, and in our approach to receivables in particular.

                      What is Frictionless Finance? It’s the name we give at Capgemini to an approach that aims to remove all the obstacles and sources of friction that impede interactions between people and processes in the finance operations of an organization. It connects them seamlessly, intelligently, and as and when needed.

                      It dynamically adapts to each organization’s requirements within our Digital Global Enterprise Model (D-GEM) platform. This in turn helps organizations transition to – what we call – the Frictionless Enterprise.

                      Synergy – the benefits for accounts receivable

                      BlackLine’s solutions and skills not only fit comfortably into this approach – they enhance it. Together, we help organizations achieve simplicity and automation at scale for cost-effectiveness and superior results:

                      • Cost-efficiency – working within Capgemini’s D-GEM platform, BlackLine addresses common pain points. The joint approach, with automation at scale and technology support, delivers significant savings. Also, cash application support and process exceptions are reduced via increased straight-through processing
                      • Speed to value – payback is typically achieved within the first year of deployment, and savings of over 20% are already expected in the second In addition, because the process is lean and frictionless, it is highly scalable
                      • Transformation – faster, easier, and better cash applications are enabled because of the scalable and global technology being used. Also, because Capgemini operates in partnership not just with BlackLine but with the client they jointly serve, there are shared rewards in meeting and exceeding performance targets
                      • Customer experience – automation means faster application which reduces customer queries related to cash remittances.

                      Receivables in practice

                      The relationship with BlackLine has delivered great results. We’ve implemented the platform in all major regions and it is being serviced across the Capgemini delivery network. We’re supporting a wide variety of different payment types in multiple currencies and multiple languages, accommodating a range of different bank interface formats, and processing many millions of receipt transactions.

                      Synergy means a form of interaction that gives rise to a whole that is greater than the simple sum of its parts. Working together with BlackLine, Capgemini is helping to building a new future for receivables – a future that is smart, and flexible, and frictionless.

                      We’re also really proud that our effort to shape a frictionless future for finance has been recognized by Blackline EMEA, who have recently awarded us with AR Automation Partner of the Year Award.

                      To learn how Capgemini’s AI.Receivables solution  delivers frictionless, next-generation O2C processes to drive enhanced outcomes and make Frictionless Finance  a reality for your organization, contact: jon.bell@capgemini.com or divya.bhaskaran@capgemini.com

                      Jon Bell is the Global Head of Delivery for Capgemini’s Business Services. He oversees production centers, delivery excellence, transition, and technology, the latter including launching the Business Services Virtual Delivery Center for automation and robotics.

                      Author

                      Jon bell, Global Head of Delivery for Capgemini’s Business Services

                      Jon Bell

                      Global Head of Delivery for Capgemini’s Business Services
                      Jon Bell is the Global Head of Delivery for Capgemini’s Business Services. He oversees production centers, delivery excellence, transition, and technology, the latter including launching the Business Services Virtual Delivery Center for automation and robotics.