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Banks face fallout as 40% of small and mid-sized merchant businesses eye shift to PayTechs

The Capgemini Research Institute’s World Payments Report 2026, published today, highlights mounting pressure on banks to modernize their merchant services in the face of competition from more agile PayTechs, those firms that have been created specifically to provide technology solutions that facilitate payments.

Sep 25, 2025

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Sam Connatty

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Victoire Grux

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Florence Lievre

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