Viva Technology
Paris | 11-14 June 2025

Unleashing the value of customer service with Generative AI and agentic AI  

Wednesday, June 11 | 10:00 – 10:30 AM 

Despite its growing strategic importance, the customer service function faces numerous challenges, leading to dissatisfaction among consumers and agents, as well as operational inefficiencies.  

However, with the advent of generative AI and agentic AI, and an organizational shift, organizations can empower their people to deliver a new level of customer service, bringing top- and bottom-line benefits

Speakers: 
– Bruno Katz, Deputy Country Leader and Industry Sales Lead, Salesforce 
– Stéphanie Charlaix-Meyer, SVP Customer Service, Air France 
– Arnaud Bouchard, EVP Global Customer Experience, Capgemini 

AI-driven quality and innovation in the medical devices industry  

Wednesday, June 11 | 10:45 – 11:15 AM​ 

AI is driving performance in both operations and product innovation across the MedTech value chain, with real-world use cases already benefiting patients and paving the way for future breakthroughs. 

Speakers:
– Hakima Berdouz, Founder & CEO, Hope Valley AI 
– Vincent Leveaux, Chief Operating Officer, Microport 
– Dr. Barbara Grosjean-Leh Image Quality Engineering Unit Manager, GE Healthcare
– Audrey Carpentier, Head of Life Sciences, Capgemini

Digital Biomarkers: Enhancing Humans Through Data

Wednesday, June 11 | 11:30 – 12:00 PM
 
Digital biomarkers are ushering in a new era of precise and non-invasive measurement of biological, cognitive, and emotional functions. This roundtable explores how new technologies, particularly AI, enable the detection, monitoring, and optimization of our health status and performance. 

The promise of AI serving everyone can only be fulfilled if we begin, today, to design inclusive governance and funding models that ensure fair access for all populations, regardless of their location or socio-economic status. 
 
Speakers:
– Alain Habra, CEO, Quantic.io 
– Nicolas Marchais, CEO, E(ye)Motion 
– Norbert Nabet, Responsable santé publique, Ziwig 
– Louis Mayaud, Chief Technology Officer, RDS 
– Solène Lebars Senior Data & AI Engineer, Capgemini 

Reindustrialization and innovation: Technological levers to build France 2030

Wednesday, June 11 | 12:15 – 12:45 PM 

– Discussing the technological levers necessary to achieve the objectives of the France 2030 plan, which aims to reindustrialize the country and invest massively in innovative technologies.

– Topics may include the decarbonization of the economy, support for industrial startups and SMEs, and calls for projects to bring forth the leaders of tomorrow. 

Speakers:

– Lionel Chaine, Director of Information Systems, Bpifrance 
– Augustin Tuaillon, Vice President Strategy & Transformation, OPmobility 
– Etienne Piollet, Vice President Intelligent Industry, Capgemini

Engineering the future: driving tomorrow’s breakthroughs

Wednesday, June 11 | 1:00 – 1:30 PM

Reindustrializing France by 2035 is possible. But it requires a strategic lever: training 60,000 engineers per year — an increase of over 40% compared to current graduation levels. This is not just a training challenge; it’s a cultural shift.
 
From primary school onwards, we need to rekindle a passion for science, spark vocations, and make math and technology sources of inspiration. Engineering schools and universities must open their doors wider: more diversity, more women, more international students. They also need to stay grounded in reality — adapting their programs to the actual needs of the economy, encouraging experimentation and innovation, and above all, restoring the value of technical professions, which are essential to the industrial value chain.
 
All of this is achievable without increasing public spending. Several recommendations and proposals will be shared.

Speakers:
– Marie-Pierre De Bailliencourt, CEO, Institut Montaigne
– Eric Labaye, CEO & Confounder, IDEL Partners
– Etienne Piollet, Vice President Intelligent Industry, Capgemini

Tech in Sports: Reinvent fan engagement with immersive solutions 

Wednesday, June 11 | 2:00 – 2:30 PM 

The fan and spectator experience in sports is undergoing an unprecedented transformation. 
Augmented and virtual reality (AR/VR), artificial intelligence, gamification, interactive platforms, and connected devices — new technologies are redefining how fans engage with their passion, whether on-site or remotely. 
 This roundtable will bring together innovation experts, media professionals, and digital engagement specialists to explore the following questions:
 
– How are immersive technologies (AR/VR) enhancing the spectator experience? 
– What role does gamification play in building fan loyalty and engagement? 
– Which innovations are helping bring fans closer to athletes and events? 
– How can we measure the impact of these solutions on audience engagement and loyalty?

Speakers:
– Antoine Courbon, Head of Digital, Amaury Sport Organisation 
– Nicolas Vinoy, Deputy Director Sports Department, France Télévisions 
– Mélanie Bras, Director Product & Services Talent, Capgemini 
– Moderator: Thomas Hirsch, Executive Vice President – Group External Communications, Sponsoring & Digital Director, Capgemini 

When AI becomes physical: Transforming industries through embodiment 

Wednesday, June 11 | 2:45 – 3:15 PM​ 

Artificial intelligence merges with robotics to take a physical form, making this the next big thing in AI and leading to the ultimate stage of automation on the shop floor. These human-shaped machines are no longer just machines: Humanoids are autonomous and adaptable physical reasoning agents equipped with cognitive capabilities. They are stepping onto industrial floors not to replace workers, but to work alongside them.

Speakers: 
– Maycon Da Silva Carvalho, Senior Solutions Architect, NVIDIA 
– Unitree G1 Humanoid, Unitree 
– Alexandre Embry, CTIO, Head of the AI Robotics & Experiences Lab, Capgemini 

Trust, Tech, and Transformation: Building AI-Ready Engineering Ecosystems 

Wednesday, June 11 | 3:30 – 4:00 PM​ 

Engineering demands rigor—and innovation demands evolution. This session explores what changes are required for GenAI, Agentic AI, and Hybrid AI to unlock smarter design, faster testing, and safer compliance, all while respecting the core principles of engineering. Discover how to confidently integrate AI where it matters most. 

Speakers: 
– Eric Calvosa, Senior Project Coordinator – Global Bioprocess Expert, Sanofi 
– Leon Zucchini, Founder & CEO, Curiosity 
– Patrick Bennani, Director Hybrid Intelligence, Capgemini 
 
Automating business and delivering better outcomes with AI & Agentic AI​

Wednesday, June 11 | 4:15 – 4:45 PM​
 
Agentic AI promises to accelerate hyper-automation of existing business processes and augmentation of teams, as 82% of organizations plan to integrate AI agents within the next one to three years. But what are the results so far? What are the challenges involved in scaling Agentic AI on process, and how can we master its impact and potential? This session will highlight the testimonials from Engie and Michelin, and a discussion on how to re-design the organization for hybrid acAI and human collaboration.
 
Speakers:
– Fabrice Thiéry, Service Line Manager Data Solutions, Engie
– Etienne Coursimault, Chief Digital Officer, Michelin
– Cécile Schuster, Head of Business Applications, Microsoft
– Guillaume Gérard, Head of Gen AI South & Central Europe, Capgemini 

Women as catalysts for change from conviction to action 

Wednesday, June 11 | 4:45 – 5:30 PM 
 
While some dynamics of progress are slowing down, women and men in leadership roles are driving cultural change within organizations and reaffirming the importance of gender equality as a lever for performance and cohesion. 

Through authentic testimonials and real-world feedback, discover their strategies, tools, and effective actions to build more equal and inclusive work environments. 

This event is part of the momentum created by the Rixain Law, which aims for 40% of women in leadership positions by 2029. A key moment to hear from those who are making meaningful change through concrete and impactful actions. 
 
Speakers: 
– Marie-Pierre Rixain, Member of Parliament for Essonne, author and rapporteur of the Rixain Law 
– Doris Birkhofer, President & CEO, Siemens France 
– Bruno Laforge, Chief Human Resources Officer, Renault Group 
– Angélique Lallouet, Executive Director of Capgemini 
– Valérie Masson, Group client partner, Sponsor Women@capgemini, Capgemini 

Technology disruptors in the CPRD luxury industry

Thursday, June 12 | 10:45 – 11:15 AM​
 
Technology innovations driven by AI and new bioengineering technics are changing the game in the CPR luxury.
 
On another hand sustainable product development is on the top of the agenda for most of the leaders on this market, the convergence of the three.
 
Speakers:
– Rachida Haddi, Senior Client Partner, Unity 
– Alexandre Veinand, Director of Innovation, Chanel 
– Rodrigo Maia, Global Head of Research and Innovation, Capgemini 
– Matthieu Deboeuf-Rouchon, Head of CoE Innovation France, Capgemini 

Reinventing Retail: The Rexel Example and the Power of Softwarization 

Thursday, June 12 | 11:30 – 12:00 PM​ 

We will look at an example of service extension through the development of softwarization. 

To address changing customer expectations, Rexel, a leading B2B distributor of electrical equipment, has chosen to position itself in the softwareization market. Already present in the service sector, supporting its customers upstream and downstream of the purchasing process, this new value proposition represents an opportunity to build lasting relationships with its customers and strengthen its business model. 

Speakers: 
– Nour Mejri, Chief Strategy Officer, Rexel 
– Boris Savouré, Vice President Digital Engineering, Capgemini 

Transforming customer experience with digital solutions 

Thursday, June 12 | 12:15 – 12:45 PM​ 

How IA & Agentic AI reshape the B2B Customer experience to be more focus on user added value? 

Speakers: 
– Emilie Sarran, UX VP, Schneider Electric 
– Noel Kerjean, VP Design, Sodexo 
– Olivier Picard, Vice President – Head of Creative & Design – frog, Capgemini 

Accelerating innovation for the urban mobility

Thursday, June 12 | 1:00 – 1:30 PM

How digital innovation & Software defined vehicle reshape the last mile delivery offer to imagine new business model & services. We will have the point of view of an innovative OEM start up, Flexis, and a logistics player, Berto. 
 
Speakers: 
– Guillaume Gaillard, Innovation Director, Berto 
– Pierre Sirolli, Services & Solutions Director, Flexis 
– Nicolas Albert, Deputy head of Connected Products & Services, Capgemini 
– Olivier Picard, Vice President – Head of Creative & Design – frog, Capgemini 
 
Revolutionizing passenger transport with artificial intelligence

Thursday, June 12 | 2:00 – 2:30 PM​
 
As public transport systems evolve to meet the demands of modern mobility, artificial intelligence is playing a transformative role in enhancing the passenger experience.
 
This conference explores how AI-driven innovations are being deployed by Transilien, the SNCF’s regional rail network in Île-de-France, particularly in preparation for the 2024 Olympic Games.
 
Speakers:
– Georges Maltese, Directeur Informations Voyageurs, SNCF Transilien
– Pierre-Jean Aucher, VP Strategy & Transformation Consultant, Capgemini

Next generation railway: transforming railway infrastructure with innovations in supervision and autonomous operations

Thursday, June 12 | 2:45 – 3:15 PM

Capgemini Engineering, SNCF Réseau, FIF, and RATP are combining their expertise to unveil their vision of augmented rail systems, driven by technological innovation and strategic collaboration.
 
Our speakers will share concrete use cases and technological levers for smart, end-to-end operations, including maintenance, operations, and engineering. These new approaches should help improve performance and quality of service for passengers.
 
Speakers:
– Jérôme Kazmierczak, Program Director, Monitoring & Supervision, SNCF Réseau
– Jean-Jacques Mogoro, Director of the Industry Division, Fédération des Industries Ferroviaires
– Vincent Dimanche, Executive Director of the Rail Open Lab and Head of Artificial Intelligence and IoT Programs for the infrastructure manager, RATP
– Jean François Toscano, Head of Segment Sales Rail, Capgemini

Generative AI for Managers: How do we change the managerial culture at Airbus

Thursday, June 12 | 4:15 – 5:00​ PM

In this session, experts from Airbus and Google will explore the transformative potential of generative AI in reshaping managerial practices and fostering a culture of innovation and agility.

The talk will highlight practical strategies and real-world examples of how AI can enhance decision-making, strategic thinking, leadership development, and drive cultural change within organizations.

Speakers:
– Rhys Phillips, Gemini Project Lead, Airbus
– Rafael Lami Dozo, Customer Success Manager, Google
– Gabriele Rosani, – Author of Harvard Business Review book “HBR Guide to GenAI for Managers”
– Thibault Roy, Senior Managing Consultant, Capgemini
 
Entrepreneurship, innovation, boldness: freedom at the heart of our corporate culture

Thursday, June 12 | 5:00-5:45 PM
 
Dive into the heart of our company culture, where innovation and an entrepreneurial spirit drive us every day.

Guided by boldness, trust, and teamwork, we foster an environment where everyone can thrive and contribute to ambitious projects.

Our speakers will share how these values are brought to life in our daily work.
Every day, we collaborate, learn, and tackle exciting challenges together, driven by a strong sense of collective purpose.

Speakers:
– Caroline Khouri, Chief Human Resources Officer France, Capgemini
– Vincent Laurens, VP, Cybersecurity Executive, Capgemini
– Samia Parizot, VP, Group Client Partner, Capgemini
– Valérie Gardent, Group Client Delivery Partner, Capgemini

The AI sustainability dilemma 

Friday, June 13 | 10:00 – 10:30​ AM​ 

We will explore the challenges related to accurately assessing the environmental footprint of AI technologies across their entire life cycle. The focus will be on three key dimensions: energy consumption, water usage, and greenhouse gas emissions. 

We will then explain how we designed and applied a ‘top-down’ methodology to address the lack of transparency in the AI sector. 

We will illustrate this approach using AI use cases from a CAC40 company’s portfolio, comparing different prospective scenarios based on adoption levels and anticipated technological evolution trajectories. 

Speakers: 
– Jose-Francisco Vallejo, Global Head of Environment and E Sustainability, Sanofi 
– Mathieu Wellhoff, Head of Department,So Num, service sobriété numérique, Ademe   
– Simon Gosset, Director, Data & sustainable AI Services, Capgemini 

Movin’On – Popcar: a sustainable, affordable and lightweight electric vehicle

Friday, June 13 | 10:45 – 11:15​ AM
 
Discover Pop-Car, a revolutionary electric vehicle designed to meet the challenges of tomorrow.

Manufactured in Europe using recycled materials and based on circular economy principles, Pop-Car combines eco-design, repairability, and a minimal carbon footprint.

Designed for rural, peri-urban, and urban environments, it ensures safety, versatility, and affordability.

Speakers:
– Laurence Montanari, VP Transportation & Mobility, Dassault Systèmes
– Bruno Bourdon, Program Director, Movin’On
– Christophe Di Perna, Head Global Strategic Partnerships, Allianz Partners
– Emmanuelle Bischoffe-Cluzel, VP Sustainability Lead | Global Automotive Industry, Capgemini
– Philippe Sottocasa, VP Business for Planet Modeling offer leader, Capgemini 
 
Designing for what’s next: Sustainable and resilient materials at speed and scale

Friday, June 13 | 11:30 – 12:00 PM
 
AI-powered materials design is helping companies meet sustainability goals, navigate supply chain risks, and accelerate product development.  

Capgemini and Citrine Informatics reveal how their collaboration enables rapid, resilient innovation in a disruptive world. 

Speakers:
– Greg Mulholland, CEO, Citrine Informatics
– Dorothea Pohlmann, CTO Sustainability, Capgemini
– Mouna Benazzou, Managing Director, Capgemini North Africa
– Moderateor: Wael Yahyaoui, Strategic Investments & Partnerships, Capgemini
 
From R&D to industrial scale: navigating the path to carbon neutrality with climate technologies

Friday, June 13 | 12:15 – 12:45 PM
 
According to the International Energy Agency, 40% of the path to carbon neutrality in industry relies on technologies that are not yet commercially available.
 
This roundtable will delve into the challenges and opportunities of developing climate technologies—from strategy and R&D to industrial scale-up and digitalization.

Speakers:
– Bertrand Lecacheux, CEO, Holosolis
– Sylvain Nizou, CEO, Hexana
– Alberto Carpita, Head of Strategy & Business Development Climate Change, Siemens
– Laurent Bromet, Global Head of Sustainable Engineering & Climate Tech, Capgemini
– Moderator: Amira Tantaoui El Araki, VP Strategy & Transformation Consultant, Capgemini

Technology is changing the world: We don’t just dream, we act

Friday, June 13 | 1:00 – 1:30 PM
 
Join us for an inspiring talk on the impact of technology in our daily lives.

Our speakers will showcase real-world projects that are transforming society and delivering innovative solutions to major challenges.

Discover how we turn ideas into action, using technology to build a sustainable future.

Speakers:
– Pascal Brier, Group Chief Innovation Officer and member of the Group Executive Committee, Capgemini
– Aude Cormerois, Managing consultant, Capemini Invent
– Salma Mahdoub, Artificial Intelligence Consulting Engineer, Capgemini
– Tom Thevenin, Cybersecurity consultant OT, Capgemini

How ecodesign shapes sustainable health & beauty

Friday, June 13 | 2:00 – 2:30 PM
 
As sustainability becomes a core driver of innovation in the health and beauty sectors, ecodesign emerges as a powerful lever for change.
 
This conference brings together leaders from Hartmann Group, EcoBeautyScore, and CERES to explore how ecodesign principles are transforming product development, packaging, and lifecycle management

Speakers:
– Jérôme Martinache, Director of Medical Affairs, Public Affairs, and Communications, Hartmann Group
– Laurent Gilbert, Scientific Director, EcoBeautyScore
– Patrick Pessaux, President, Ceres
– Moderator: Julien Rutard Vice President – Life Sciences for Business Reinvention, Capgemini

Driving business value through Sustainability 

Friday, June 13 | 2:45 – 3:15 PM 

In the face of global uncertainty – geopolitical tensions, economic shifts, and evolving policies – Sustainability could easily be seen as something to put on hold. And yet the reality is the opposite. According to our latest Capgemini Research Institute report, Sustainability initiatives are directly linked to driving revenue and cost savings, and more than 70% of organizations continue to view environmental Sustainability as a top business priority.  

This conference aims to discuss how Sustainability today goes beyond compliance or reporting, and how it’s enhancing performance, optimizing operations, reducing risk, and ultimately, building resilience. 
 
Speakers: 
– Benjamin Lechaptois, Sustainability Products Director, Bureau Veritas
– Julien Denormandie, Chief Impact Officer, Sweep 
– Juliette de Maupeou, VP Sustainable Futures, Capgemini  

Are cultural and creative industries spearheading innovation and decarbonization through technology? 

Friday, June 13 | 3:30 – 4:00 PM 

Towards Sustainable Ephemeral Structures – discover this award-winning project from the France 2030 initiative, led by CIAM (Centre International des Arts en Mouvement), a cultural organization serving the public interest, with the support of Capgemini. 

The initiative aims to prototype a concrete, scalable heating solution – the primary source of greenhouse gas emissions for temporary, mobile structures used in festivals and live performances. 

This innovation could eventually benefit a wide range of complementary infrastructures in sectors such as industry, defense, and sports events. 
 
Speakers: 
– Laure Pressac, Director of the Cultural Engineering Division, Beaux Arts & Cie 
– Maïté Chanay, Head of Relations and Partnerships, CIAM (Centre International des Arts en Mouvement) 
– Grégory Millot, Physical and Mechanical Engineer, Capgemini 
– Moderator: Jean-Baptiste Perrin, Vice President of Sustainability, Capgemini 

From the field to the enterprise: sport as a springboard toward a technological and inclusive future.  

Saturday, June 14 | 10:15 – 11:00​ AM​ 
 
Bridging perspectives between innovation, leadership, and inclusion:

From the world of tech to the playing field, discover how resilience, agility, and a competitive spirit are inspiring new models of leadership and collective performance. 
 
An inspiring and hands-on event for those who want to push boundaries and drive meaningful change.

Speakers: 
– Stéphane Beaumont, CEO, Cogny
– Karine Vasselin, Group Head of Inclusive Futures, Capgemini
– Antoine Besse, International Paratriathlete and Motivational Speaker, Capgemini
– Emmanuelle Bischoffe-Cluzel, VP Sustainability Lead | Global Automotive Industry, Capgemini

Step into the future and engage in a thought-provoking discussion on innovation and the future with none other than the hologram of Leonardo da Vinci!.  Be there to witness the brilliance of Da Vinci and explore groundbreaking ideas that could shape tomorrow 

Witness how the fusion of Hybrid AI with scientific models is transforming R&D. From photo-realistic visuals to complex avionics schematics, this technology is enhancing precision, quality, design, and decision-making across the entire product development lifecycle.​

Experience the cutting-edge technology that brings live wind data to sailing fans, combining expertise in engineering, data and design. Developed in partnership with America’s Cup Media, WindSight IQ™ technology combines real-time wind field data and augmented visuals to offer fans and commentators an unparalleled view of optimal routes and team tactics, making the sport more engaging and accessible than ever before. 

The convergence of AI, automation and spatial computing is redefining the landscape of digital transformation and powering new immersive experiences that seamlessly bridge physical and digital.

Pasqal’s quantum computers use arrays of neutral atoms, manipulated with lasers and electromagnetic fields, to perform complex computations. This technology is particularly promising for solving optimization problems, simulating quantum systems, and advancing various industries such as aerospace, finance, and healthcare. 

Deepfake attacks, which are the video-based equivalent, leverage AI-generated synthetic media to deceive and impersonate individuals for malicious purposes. The goal is to help clients understand the risks and take proactive steps to protect themselves. 

Demonstration carried out in partnership with b<>com using the innovative digital watermarking solution. b<>com Tag

The innovative Generative Engine Optimization (GEO) approach developed by Capgemini in collaboration with Bluefish, designed to address the challenges brands face in the new era of AI-driven search. As generative AI increasingly replaces traditional search engines by providing direct answers rather than lists of links, brands risks losing organic visibility and direct web traffic. GEO ensures that brand content is clear, relevant, structured, and credible, making it a trusted source for AI search engines to draw from, thereby enhancing brand presence beyond traditional SEO.

Come to meet our experts that will guide you through different agentic AI demos – insurance, supply chain, automotive, software engineering… – there will be a use case adapted to your stakes. Explore how agents are working autonomously and in collaboration or design your own calling agent and interact with him in live on your phone.