Transforming business operations to deliver the connected enterprise

Join Capgemini at the 28th Annual Shared Services & Outsourcing week in Orlando

March 25–28, 2024 | Rosen Shingle Creek, Orlando

Shared Services Outsourcing Network (SSON) is hosting its 28th annual Shared Services and Outsourcing Week (SSOW) in Orlando from March 25–28, 2024, at Rosen Shingle Creek. More details on the event can be found here.

The event, centered around the GBS and Shared Services sector, boasts a lineup of over 150 speakers who are the cream of the crop in this field. This is an unmissable chance to connect with industry pioneers and stay up-to-date with the latest trends and the most recent transformation narratives in this space.

Meet our experts at booth #417 to experience how Capgemini’s intelligent, connected solutions can drive sustainable business outcomes, enhanced value, and continuous innovation across your organization.

Capgemini Keynote Session

The future of Global Business Services is intelligent, digitized “iGBS”

Date: March 27, 2024
Time: 09:30am ET
Venue: Big Idea Stage

In the digital age, enterprises demand agile, fully digitized, intelligent Global Business Services (iGBS) to navigate disruptions effectively and create end-to-end, customer-centric process flows across their business.

The future of iGBS lies in its ability to help organizations seamlessly orchestrate an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – to drive sustainable business outcomes, enhanced value, and continuous innovation. This, in turn, enables organizations to transition to – what we call – the Connected Enterprise. By embracing intelligence and digitization, iGBS ensures relevance and success in an ever-evolving landscape.
Join our strategic clients, as well as Amiya Chand from Capgemini, at this panel session that offers a platform to exchange insights and learn from client experiences, guiding future strategic pivots towards iGBS implementation. It explores the transformative potential of iGBS and its role in shaping business to drive competitive advantage and value.

Capgemini Moderator

Panelists

Marco Ortiz, Transformational Leader Global Service Centers, 3M
Sumit Mitra, CEO, Tesco Business Services
Adriana Guiry, Vice President, GBS, Archer Daniels Midland (ADM)
Dana Posner, VP, Head, GBS Global Cash Anaytics, Warner Bros. Discovery
Juliano Godoy, GM, Agile Enterprise Services, Philips 66

Capgemini Workshop Session

The evolution of GBS in the age of GenAI

Date: March 26, 2024
Time: 11:00am ET
Venue: Sebastian L2

Generative AI has forever changed the way we think about and do business. This is enabling Global Business Services to evolve from simply delivering process efficiencies and technology transformation to being an experimental, ideating function that drives more “skin in the game.”

In this session, we explore how our Connected Enterprise approach enables our clients to seamlessly orchestrate an intelligent, connected ecosystem of people, processes, data, and technology, with AI, analytics, and GenAI at its heart. This, in turn, enables the evolution of GBS to deliver sustainable business outcomes, enhanced value, and continuous innovation – enabling organizations to stay relevant and agile in today’s business landscape.

Moderator

Panelists

G6 Panel Session

Provocative insights into BPO’s impact on GBS excellence

Date: March 28, 2024
Time: 9:30am ET
Venue: Big Idea Stage

Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.

Capgemini panelist: