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June 8-9, 2023
In-person and virtual | ExCeL London

Revolutionized Experiences. Respectful Personalization. Sustainable Connections.

We enable enterprises to reimagine their customer experience by combining strategy, creative and design, data and technology, so they can transform their businesses to drive sustainable growth, operational excellence and the ability to embrace change.

In partnership with Adobe, we’re helping organizations thrive in the ever-changing digital economy and spark innovations and sustainable connections to deliver personalized customer experiences.

Discover how by joining us at Adobe EMEA Summit 2023, where we’ll be exploring the latest in immersive commerce, data driven customer experiences, our Connected Marketing Engine, and much more, to help you propel your business ahead of the competition

The Connected Marketing Engine

We’ll be hosting an exclusive live experience of The Connected Marketing Engine (CME) at our booth in the Community Pavilion area. CME enables retailers to create a 360-degree view of their customers, by using digital experience, data touchpoints and personalized interactions. CME empowers consumers to engage with their brands of choice, via highly personalized experiences, that build lasting relationships and brand loyalty.  

Robin van den Hoven | Global Connected Marketing Offer Lead



Breakout Session

We take centerstage with our client, Intergamma to showcase how organizations can embrace digital experiences and respectful personalization to evolve from a product-oriented, traditional marketing organization, one-size-fits-all organization, to a data-driven, future-proof, marketing automation powerhouse.

Listen to the story of our joint journey towards successfully implementing the Adobe Experience Cloud, including:

  • Empowering marketers to design & create personalised DIY journeys within a Minimum Viable Organisation set-up.
  • Challenges faced and overcome during the first AJO implementation in Europe
  • Key learnings from upskilling a cross-functional team of experience marketers, database experts and Martech specialists
  • What’s next in becoming a true omnichannel DIY leader

Room 8, Thursday 8th June, 15:00-15:30 GMT

Towards a Personalised Experience for Every DIY Journey: PIE07 (mark as favorite!)

Robin van den Hoven
Global Connected Marketing Engine Offer Lead

Tim van der Galien
Manager, Customer Transformation
frog, part of Capgemini Invent

Anouk Beeren
Intergamma B.V.

Meet our experts

Robin van den Hoven

Digital Customer Experience Architect at Capgemini
I am a part of the Digital Customer Experience department in the Netherlands, responsible for the CDP and Marketing Automation practice. Also acting as the offer lead for the Connected Marketing Engine, inspiring clients on the latest features and functionalities within the marketing domain. I specialize in end-to-end digital marketing transformations for clients, implementing and helping them adopt the latest innovations in data-driven marketing automation.

David Robert

Head of Europe CoE for Connected Marketing & Data-driven CX
As a leader of the immersive and data-driven CX solutions within the Digital Customer Experience practice at Capgemini Europe, David is a seasoned digital, customer experience, and strategic business lead, driving engagement, sales, loyalty, customer satisfaction and business growth. A Forrester certified CX Professional and MIT-certified Design Thinking Facilitator, David has successfully led cross-functional teams on digital transformation initiatives, integrated marketing activities, and innovative data-driven experiences.

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