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Accelerate your CAT Converge Suite rollout with Capgemini

Learn why we are one of Cat’s trusted partners Rolling out CAT Converge Suite across all your locations requires more than a company who is recognized by Microsoft and Caterpillar.

It requires an on-the-ground partner who understands your operations, including parts, service, and connected machines or assets. Let us show you how we understand your customer experience needs; driven by the equipment lifecycle and the complexity of integrating with Caterpillar, your existing applications, and your customers’ systems.

Capgemini brings together global scale and our expertise in dealership operations, dealer digital programs, and Microsoft-aligned delivery to help you realize CAT Converge Suite successfully across all your locations.

Why Capgemini

  1. One Partner. End-to-End Accountability – Capgemini provides services beyond the Microsoft platform, acting as your accountable partner from strategy and planning to support. Our years of ERP and CRM experience ensures consistent delivery, governance, and 24×7 support across your dealer network.
  2. Built for Dealers. Designed for Adoption – You do not have to teach us the business you are in. Our approach is tailored to dealer operations, ensuring the solution fits the way you run your business. We focus on user adoption, training, and change management to ensure long-term success.
  3. Accelerated Rollouts. Optimized Costs – Factory-based rollout models and industrialized delivery accelerate deployment across your locations. Our delivery model reduces costs while maintaining high-quality delivery and support.
  4. Microsoft-Aligned Implementation – We follow Microsoft Success by Design and proven implementation frameworks. This ensures your deployment plan is built on a proven structure, with reduced risk, and predictable outcomes.
  5. Value-First, AI-Enabled Delivery – We focus on business outcomes important to you like improving service profitability, faster response to customer inquiries, implementing your own digital experiences and more proactive customer engagement. Our skills and experience with GenAI, data migration, and integration accelerators help maximize your share of the CAT Converge Suite platform’s value.

Dealer lifecycle expertise

Capgemini understands your current dealer business processes across service, parts, sales, and support. We can be your trusted guide into realizing the future business processes and capabilities enabled by CAT Converge. We know how seamless integration with your ecosystem makes this possible.

Capgemini connected asset expertise

Capgemini has earned deep understanding of the customer and equipment lifecycle impacting your sales, service, parts departments. CAT Converge Suite connects and automates tasks in multiple functions across your locations – from customer engagement and service operations to parts, warranty, and technical support – and Capgemini brings deep expertise across all these areas.

We help dealers design and deliver service offerings your customers now expect such as maintenance bundles, connected equipment services (including proactive service), equipment monitoring and remote diagnostics, enabling your dealership to shift from reactive to proactive and 24/7 predictive service models.

We support service planning to optimize profit and efficiency, building and offering predictive maintenance packages, optimized workshop scheduling, mobile technician and remote service enablement, and parts inventory-optimizing tools which help improve first-time fix rates, reduce downtime, and enhance customer satisfaction.

Our deep CRM knowledge ensures CAT Converge Suite value isn’t impaired by issues with migrating and managing customer data, selling and maintain subscription offers, equipment and services quoting and the digital workflows to realize them. We know how to help you create a consistent customer experience across all interactions with your customers – from lead management and onboarding to renewals and loyalty programs which ensure engagement before the next sale.

Realizing the benefits of CAT Converge Suite for your parts inventory management, launching a smart warehousing program, automating parts ordering, easing the impact of out-of-stock situations, improving part availability, efficient warranty claims management, enabling contact centres to provide real-time updates and faster resolution across your locations and for your customers.

We understand the criticality of your Dealer Management System, complex branch office requirements, and dealer performance management to standardize processes while identifying where flexibility is important.

We enable CRM-driven sales, campaign management, and customer engagement tracking, helping your investment deliver revenue-enabling functions and reduce acquisition costs.

We provide dealer onboarding, training, change management, technical support, and warranty and diagnostics support to ensure successful adoption and long-term platform usage.

This end-to-end lifecycle expertise is what makes Capgemini different – we understand dealer businesses and processes, not just the technology.

Delivery & rollout approach

Capgemini follows a structured rollout model designed specifically for dealer organizations like yours:

  1. Multi-country, geographically diverse rollout capabilities
  2.  Department-by-department preparation and guidance. Proven Cat-approved deployment model for faster rollouts
  3. Integration with ERP, CRM, DMS, and other systems used by your dealership.
  4. Industrialized migration of your data and our own accelerators for faster testing
  5. Training, adoption, and change management.
  6. Application Management Services and ongoing support

This approach ensures predictable rollout timelines, controlled costs, and consistent dealer experience across all your locations.

Business outcomes

By partnering with Capgemini for CAT Converge Suite rollout, your organization can achieve:

  1. Faster global rollout
  2. Reduced implementation and support costs
  3. Improved employee adoption and user satisfaction
  4. Better customer response and resolution times
  5. Integrated dealer ecosystem across CRM, ERP, DMS, and Contact Center
  6. Scalable support model everywhere your dealership operates.
  7. Increased service efficiency and customer satisfaction

Speak to an expert

Ready to accelerate your CAT Converge Suite rollout?

Planning your CAT Converge Suite rollout or looking to optimize your existing deployment? Capgemini’s experts can help you define your rollout strategy, integration approach, adoption plan, and support model to ensure a successful deployment; no matter where your dealership operates.

Talk to our specialists to:

  • Define your rollout roadmap.
  • Plan dealer onboarding and adoption.
  • Integrate with ERP, CRM, and DMS systems.
  • Accelerate deployment timelines.
  • Optimize support and operations with AI and automation.

Fill out the form and a Capgemini expert will contact you to discuss your CAT Converge Suite rollout, integration, or support requirements.

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