The life insurance and annuity (L&A) industry is facing mounting pressure from slower policy growth, generational shifts, and rising customer expectations. At the same time, legacy systems and manual operations continue to limit speed, agility, and relevance.

This moment calls for a more integrated approach, where business priorities are closely aligned with technology and day‑to‑day operations. Progress depends not only on modernizing core processes, but on rethinking how products are developed and how customers move through the insurance lifecycle. 

Harnessing AI at scale allows life insurers to move beyond incremental change and build operating models that are adaptive, data-driven, and ready for the future.

Capgemini and WNS (part of Capgemini) at the 2026 Life Insurance and Annuity Conference 

We combine deep domain expertise, delivery capability, and AI-powered solutions to help insurers drive profitable growth. Meet us at the event to see how we’re helping L&A insurers transform for the future – integrating strategy, operations, and AI at scale – and turning every customer moment into an intelligent, connected experience. 

Our combined capabilities help insurers launch products faster, tailor offerings to individual customer needs, and deliver more intelligent, frictionless customer journeys across the insurance value chain.  This is complemented by proven industry experience with scalable digital foundations to help insurers confidently execute change.

At the 2026 Life Insurance and Annuity Conference, jointly hosted by LIMRA, LOMA, ACLI, and Society of Actuaries, our experts will be on hand to share perspectives from ongoing life and annuity engagements. Together, we’ll share practical approaches to scaling AI across the enterprise and translating it into tangible business outcomes. 

We look forward to engaging with you, discussing your priorities, and exploring how we can support your initiatives. 

Book a meeting

Join our speaking session: 

“Reimagining Business Process Outsourcing for the Agentic AI Era” 

Speakers: Holly Olive 

Date and time: April 15, 08:15–09:15 ET

Location: Booth #416 

Number in the agenda: 5.5 

As Gen AI and agentic AI reshape core life insurance operations, traditional labor-based outsourcing models are being fundamentally disrupted. This session examines the shift toward intelligence-driven operations and how it transforms BPO/TPA providers from transactional cost centers into AI-enabled strategic partners.  

We’ll explore what a future-ready, AI-powered outsourcing model looks like – including the structural cost efficiencies it unlocks – and how carriers can leverage this evolution to accelerate innovation, streamline processes, and deliver higher value outcomes. 

Explore the Digital Policy Administrator (DPA) from WNS (part of Capgemini) 

Built on a modern, API-enabled technology stack, this insurance policy management system leverages AI innovation and human expertise to enable insurers to fill the white space in their product portfolios, align with business goals, and be ready for what’s next.  

  • Holly Olive, Insurance Practice Head, North America, WNS (Part of Capgemini) 
  • Gary Iandoli, Senior Vice President, WNS (Part of Capgemini) 
  • Kallol Paul, Senior Vice President, WNS (Part of Capgemini) 
  • Shahina Vayyapuram, Account Exective at Capgemini 
  • Emilio Laterza, Business Development Executive at Capgemini 

We look forward to seeing you at the 2026 Life Insurance and Annuity Conference. If you’d like to schedule a meeting with our experts, book a slot today.