Security Bank’s seamless payments experience supports 90% growth in instant payments

The roadmap to success

To improve the organization’s digital ecosystem, Security Bank and Capgemini partnered to design, develop, and implement a state-of-the-art Payment Hub Gateway (PHG) platform that would converge various payment channels, ensuring better customer experiences and real-time processing.

From start to finish, Capgemini advised and helped, beginning by redefining the bank’s processes in line with their needs for future growth. To select the ideal solution, Security Bank and Capgemini evaluated various platform options, shortlisted potential vendors, and finally came to a decision. The chosen PHG platform was designed to converge all domestic and international payment rails into a single hub – the first of its kind in Philippines and the first transaction banking platform to utilize an offshore cloud infrastructure, specifically Amazon Web Services (AWS), in Singapore.

In the implementation stage, ensuring a seamless transition for Security Bank and its customers throughout this transformation required a well thought roadmap. The project was divided in two different release stages and prioritized a gradual transition to ensure that the customer experience would be uninterrupted throughout the entire transformation.

The first release prioritized alignment between Security Bank operations and the PHG platform. It also introduced the first payment rail: InstaPay. Meanwhile, the second release was broken into three different steps, across which the project team implemented six new payment rails (InstaPay, PESONet, PDDTS, SWIFT, PhilPaSS, and On-us) that were fully integrated into Security Bank’s PHG platform.

Building a digital future

The next-gen PHG was well-received by Security Bank’s customers. Following the successful implementation of the first release, Security Bank achieved 3 million monthly InstaPay 2.0 transactions and an annual increase in transaction volume of roughly 20-25%. Security Bank’s customers now benefit from a seamless and consistent payment experience, regardless of the specific payment method they select.

The bank has also achieved new levels of reliability and agility following the platform implementation, due in part to its microservices architecture and AWS cloud infrastructure. The improved service offering already maintains a 99.9% availability percentage and delivers improved levels of operational efficiency and an elevated customer experience.

Security Bank’s platform also provides a foundation for future improvements and ambitions in line with their wider digital transformation strategy. Customers will have access to features that were previously unavailable in the market, including real-time FX capabilities as well as additional use cases from BSP and BancNet. Security Bank is currently progressing towards the implementation of additional payment schemes and is eager to welcome the next waves of digital advancement.