Capgemini Study: A Shift From Products to Services Can Have a Positive Impact on Manufacturers’ Financial Performance

| News alert

PARIS, April 15, 2010 – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today launched findings of new research titled “Service as a Strategy”.

The research found that while some manufacturers still view service as a cost element, an increasing number have successfully grown their service business while transforming it to a profit-center perspective.  For those companies that have begun the process of transforming from a product-centric to a service-focused approach, service is viewed as a strategy. And evidence suggests that a strong service strategy can have a positive impact on a manufacturer’s financial performance.