Capgemini Positioned in Leaders Quadrant for European CRM Service Providers by Leading IT Analyst Firm

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Paris, 18 November 2010 - Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that it has been positioned by Gartner, Inc in the leaders quadrant for customer relationship management (CRM) service providers in Europe in the latest “Magic Quadrant for CRM Service Providers, Europe” report1.

Capgemini has been positioned based on “ability to execute” and “completeness of vision.” According to the report, “when the two sets of criteria are evaluated together, the resulting analysis provides a view of how well the provider performs a spectrum of services, compared with its peers, and how well it is positioned for the future. Gartner considers client feedback to be one of the most critical measures of a service provider’s success.”

Patrick James, Vice President and Global Head of CRM for Capgemini, said: “We believe our strong positioning by Gartner is testament to our dedication to providing quality consulting and technology solutions for our European clients that anticipate and evolve with market trends. The CRM environment is developing rapidly, with major changes taking place in customer buying patterns particularly with the growth of online. Our focus is on identifying these market challenges and opportunities to strengthen business-to-customer relationships so that enterprises can increase loyalty and retention and improve their bottom line.”

Capgemini is a recognised leader in CRM services, and has the developed and implemented CRM solutions across multiple industries - including the public sector, banking and insurance, telecommunications, manufacturing and retail - and geographies for more than a decade. Its CRM services combine innovative technology and extensive experience with strong project execution and rapid delivery of business benefits.

About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 35 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs over 100,000 people worldwide.

More information is available at

Rightshore® is a trademark belonging to Capgemini

1 Gartner Inc.: “Magic Quadrant for CRM Service Providers, Europe,” Matt Goldman, Ed Thompson, 28 September 2010