CAPGEMINI RECOGNIZED AS A LEADER IN THE AVASANT MULTISOURCING SERVICE INTEGRATION (MSI) 2021-2022 RADARVIEW™

“Capgemini’s investments in developing a comprehensive portfolio of services and proprietary solutions to enhance its MSI offering and a robust partner ecosystem, along with a strategic focus on continuously improving its service capabilities, have placed the company as a leader in Avasant’s Multisourcing Service Integration 2021–2022 RadarView™.”

Gaurav Dewan, Associate Research Director, Avasant

This outstanding performance led to scoring 5 out of 5 stars in all 3 categories (practice maturity, partner ecosystem, and investments and innovation) in the RadarView™ assessment.

Key highlight of each Category:

Practice Maturity

Capgemini provides service catalog and pricing services, including design, development, and automation. It also enables multiple providers to track serial and parallel activities and report against the SLAs.

Partner ecosystem

Capgemini has built a Business Ecosystem Platform with ServiceNow, consisting of a multi-partner preconfigured and integrated automation platform. This platform is leveraged for offering Digital SIAM and Enterprise Service Management.

Investments and innovations

Capgemini has made investments in ServiceNow and heavily utilized its technology for MSI. It has built dedicated ServiceNow CoEs in multiple countries including the US, Brazil, Africa, India, and Poland, developed more than 150 ServiceNow accelerators, and augmented ServiceNow capabilities through investment in training and certifications.

Capgemini offers comprehensive Digital SIAM services such as consulting, integration, optimization, service level management, performance management, and analytics. To know more, visit our offer page.