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Data and AI


Gain efficiencies, meet regulatory expectations, and better counter money laundering and terrorist financing.

The know-your-customer (KYC) process is central to the efforts to stamp out money laundering. It is integral to every other stage, and the accuracy of an institution’s anti-money-laundering (AML) efforts have far-reaching consequences.

Failure to identify bad actors can result in enforcement actions by regulators, including large monetary penalties and reputational nightmares. On the other hand, false positives, and the burdens they place on customers may seriously harm customer relationships, leading to financial losses and – once again – reputational damage.

In this paper, along with Encompass Corporation, we explore how financial institutions can ensure the best possible KYC capabilities, as follows:

  • Accurate KYC is perpetual KYC: KYC practices allow customers who move from low risk to high risk to remain unnoticed for months or even years, until the next review occurs. Perpetual KYC (pKYC) empowers organizations to recognize and react to suspicious activity the moment it occurs.
  • Technology + teams: Shifting to pKYC and use of modern technologies is a must for financial institutions in 2023 and beyond. Technologies such as artificial intelligence (AI), machine learning (ML), cloud computing, intelligent process automation and data analytics are only the beginning. An all-out, end-to-end pKYC solution composed of industry best practices, ensuring optimal results with minimal cost and disruption, are key.

To unlock the power of pKYC:

Meet our experts

Manish Chopra
Executive Vice President, Financial Services
Jeffrey F. Ingber
Senior Advisory Consultant, Regulatory and Compliance

Special contribution

Dr. Henry Balani
Global Head of Industry & Regulatory Affairs
Encompass Corporation

Awards and recognition

Leader and star performer in risk and compliance

Capgemini awarded leadership rating in Everest Group’s BFS IT Services PEAK Matrix® Assessment 2023.

    ‘Leader of the Year’ in banking and financial services

    Capgemini named a ‘Banking & Financial Services Leader of the Year’ by Everest Group’s PEAK Matrix® Service Provider Awards for IT Services.