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Finding the right balance1
Intelligent industry

Finding the right balance

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Applying a bimodal approach to connected product development

The definition of “product” is rapidly changing – and revolutionizing the way people think about product development. Over the next three years, 90% of consumer product companies expect to see revenue from intelligent services.

The rise in connected products and their services means products are moving away from having a single, transactional sales event with one-time customer interaction; they now offer rich customer experiences with ongoing customer relationships.

Creating new connected products combines the necessities of developing traditional physical products – such as supply chain lead time, regulatory requirements, and manufacturing capital investments – with the complexity of operating digital ecosystems such as enterprise transformation, cybersecurity, and customer data management.

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Meet our experts

Nicolas Rousseau

Chief digital and manufacturing officer, Capgemini Engineering | Group Offer Leader, Intelligent Products & Services | Executive Vice-President
Nicolas Rousseau enables the intelligent industry. He brings his holistic view on technologies and business to work with companies to successfully imagine, build and operate new products and services. He has helped businesses transform, orient their R&D, reinvent their manufacturing and run customer experiences across the globe, in all industries.

Nicolas Croué

VP, Head of Digital Continuity & CTO Capgemini Engineering

Paul Ganichot

Principal IoT Architect
Aligning strategy and execution, Paul Ganichot brings more than 25 years of experience in enterprise architecture and connected product architecture across many industries. He leverages cutting-edge technologies in support of experience desirability, economic viability, sustainability, and feasibility to optimize the return on investment of connected product initiatives.