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Exploring the future of enterprise models

Six converging trends redefining how enterprises operate, collaborate, and grow

Six forces are rewriting the rules of business, challenging enterprises to adapt, collaborate, and lead in a rapidly changing world

Our work with leading enterprises uncovers six trends reshaping business models and challenging leaders to rethink resilience, growth, and purpose. Organizations across industries are redefining their operating models as new technologies, resilience challenges, and innovative practices reshape the global business landscape. Our report, “Exploring the future of enterprise models” explores six forces reshaping enterprise transformation.

Traditional enterprise transformation strategy is being impacted by new approaches like reshoring, collaborative business ecosystems, and digitally enabled service models. As AI transforms the workforce and sustainability drives demand for new skills, companies face both challenges and opportunities in building resilient organizations. Mergers and acquisitions, when anchored in agility and integration, are pivotal points of growth.

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Capgemini Invent partners with clients to navigate this complexity, combining deep expertise with enterprise transformation services to support organizations make a successful change.

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Key trends in enterprise business transformation

Reshoring

Recent disruption in global supply chains have pushed companies to reconsider offshoring practices. Some have started to reshore operations to balance cost, control, and resilience. This shift, led by procurement and manufacturing, involves reindustrialization strategies, diversifying raw material sources, and expanding local talent pools. 

Organizations have been forming collaborative networks with other companies, while taking on various ecosystem roles offering different levels of control, investment, and influence. To succeed, companies must adapt their enterprise models, prioritize collaboration, and ensure partnerships are agile to deal with changes in the market. 

Generative, and now agentic AI practices are transforming business models and ways of working through more mature multi-language capabilities, automation of routine tasks, and providing data-driven insights across disciplines. To get the most out of AI, organizations should look beyond treating it as an add-on and redesign operating models and enterprise culture to develop synergy between AI models and humans. 

Business support functions have evolved into digital Global Business Services (GBS). This is a shift from fragmented local teams to larger centralized hubs. However, AI-powered automation and other evolving technologies are changing the nature of workforce requirements, investment areas, and the ways in which business continuity can be secured. 

Advances in AI have created new roles such as AI engineers, strategists, ethics officers, and more, all while sustainability initiatives are fuelling demand for green skills and professions. Companies must proactively invest in continuous learning and employee adaptability to remain competitive, especially as automation, enterprise digital transformation, and other business necessities widen talent gaps across industries. 

M&As are a significant growth strategy for organizations seeking new capabilities, market access, and operational synergies. However, they also introduce risks like integration complexity and cultural friction if not managed with standardized processes right from day one. Leading companies are treating M&A as a core competency, using structured playbooks, specialized teams, and service-driven platforms to ensure a smooth transition. 

These themes have also raised several critical questions, which include:

  • Is reshoring a viable response to geopolitical and climate pressures?
  • Is M&A a vehicle for value creation or a cause of organizational dysfunction?
  • Will generative AI redefine operational intelligence?

Each theme presents unique challenges and opportunities, but together they signal a broader evolution in how enterprises create value, manage risk, and build resilience. Our perspective explores these themes in depth, offering actionable enterprise transformation solutions and insights for leaders navigating a volatile world.

The future belongs to those who adapt. With Capgemini Invent, you gain a trusted partner to help you anticipate change, seize opportunity, and lead with confidence.

Enterprise transformation

Capgemini Invent offers end-to-end enterprise transformation services, combining strategy, process, people, IT and technology expertise to drive sustainable business growth.

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Meet our experts

Melissa Davison

Melissa Davison

Global Head of Enterprise Model & Strategy, Capgemini Invent
Melissa is an enterprise transformation leader at Capgemini Invent with over 20 years’ experience supporting global organizations through complex change. She specializes in workforce and operations transformation, enabling clients embrace customer-centric growth, enhance employee experiences, and build operational agility through operating model and organizational design.
Bojan Sulaver

Bojan Sulaver

Head of Enterprise Model & Strategy, Capgemini Invent Sweden and Finland
Bojan is a Digital Transformation expert and Senior Director within our Enterprise Transformation practice in the Stockholm office of Capgemini Invent. He has more than 15 years of experience from client cases including Business Strategy, Digital Operating Model Design and Cost Optimization.
Jean-Michel Demaison

Jean-Michel Demaison

Head of Enterprise Model & Strategy, Capgemini Invent France
A known expert in Enterprise Models in the French market, Jean-Michel has published research on the future of organizations and GBS and is a regular speaker on the topic at international conferences. He has been leading major transformations for client for three decades.
Myriam Chicoye

Myriam Chicoye

Head of GBS and GCC, Capgemini Invent France
Myriam is a Global Business Services (GBS) and Global Capabilities Centre (GCC) expert. She has more than 20 years of experience working on Enterprise model transformation in multiple contexts including scale-up, M&A or strategic cost reduction.

    FAQs

    What impact is AI having on enterprise operating models?

    AI is shifting from a supporting tool to a core design principle of enterprise operating models. Organizations are redesigning processes and their business cultures to craft synergy between their employees and AI tools, driving greater agility and faster decision-making. 

    M&As enable organizations to gain new capabilities, talent, and market access. Leading companies use M&A strategies to build out their enterprise operating models, while ensuring smooth integration for long-term value. 

    Gen AI is already making an impact on operational intelligence by enabling real-time insights, automating complex workflows, and fostering seamless collaboration between employees and intelligent systems and AI tools. This shift empowers organizations to make smarter, faster decisions. 

    Enterprise transformation solutions encompass operating model and ecosystem strategies, optimizing global business services, AI-driven transformation, M&A integration, as well as resilience and sustainability initiatives and workforce transformation.

    The most significant challenges for enterprise transformation are business cultural change, which embraces new technologies, closing talent gaps in critical areas like AI and sustainability, managing risks during M&A integration, strengthening supply chain resilience, governance, and building the process maturity for sustained growth and agility.

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