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Customer first

Could data sharing accelerate the journey to hyper-personalized customer experience?

Many customer-facing enterprises would say data is their most cherished, sought-after asset. After all, with more data, you have more opportunities to create new possibilities.

This appetite for more data is primarily driven by the growing standard of providing hyper-personalized experiences to customers to meet their demand for ever-better contextualized content. But one brand can’t possibly hold all the data.

Data sharing: A mutual exchange of value

With the threat of third-party cookies soon becoming obsolete, there’s a greater push for sharing data externally. The best way to do this is through a privacy-compliant data-sharing ecosystem that offers access to data without the trouble and cost associated with owning it.

Enterprise data sharing unlocks agility, innovation, and intelligent decision-making, allowing you to get the full picture of how, where, when, and with what your customers want to be engaged.

Ready to discover the shortest path to hyper-personalized customer experience?

Read our point of view in which we explore the benefits of four data-sharing ecosystems and how each one is uniquely positioned to accommodate different industries and different business models.

Meet our experts

Ramakrishna Srinivasa

Vice President & CTO – DCX India | Capgemini
Ramakrishna is the CTO – CX Solutions Lead and Generative AI Lead for DCX India. Ramki has 25 years of experience as a Technologist working with clients globally helping them in their Digital Transformation initiatives to improve the Customer experience, enhance business agility and ensuring seamless user engagement.

Pranav Kumar

Senior Director, Customer First and Gen AI for CX – Global Portfolio Leader
Pranav is the Senior Director, Customer First and Gen AI for CX – Global Portfolio Leader at Capgemini. Pranav has experience working at crossroads of Consulting, Products & Services and is focused on helping Customers drive “Compelling Data Driven Customer Experiences” crafting the right blend of Digital, Data & AI.

Anjaneya S. Bondre

Program Manager – DCX India | Capgemini
Anjaneya is a CX Architect within the DCX India unit, specializing in the design of intricate, multi-technology CX solutions. Leveraging concepts such as Composable Architecture and Generative AI, Anjaneya brings nearly two decades of IT industry experience across diverse domains and CX technologies. This extensive background enables a unique and comprehensive approach to digital transformation initiatives.