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Intelligent Business Operations

Intelligent Customer Operations for Manufacturing

Driving frictionless customer interactions across your manufacturing operations

Capgemini’s Intelligent Customer Operations for Manufacturing solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.

Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology – enabling you to drive more meaningful, emotive, and frictionless relationships with your customers which promotes loyalty and increased wallet-share including:

  • 80% reduction in cost to serve
  • $2 million in savings through driving customer journey transformation
  • 22% improvement in days sales outstanding
  • 15-point increase in Net Promoter Score
  • 15% increase in order accuracy.