Intelligent Customer Operations for Manufacturing

Capgemini’s Intelligent Customer Operations for Manufacturing solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.

Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology – enabling you to drive more meaningful, emotive, and frictionless relationships with your customers which promotes loyalty and increased wallet-share including:

• 80% reduction in cost to serve
• $2 million in savings through driving customer journey transformation
• 22% improvement in days sales outstanding
• 15-point increase in Net Promoter Score
• 15% increase in order accuracy.