At Capgemini, we’re empowering your service agents to proactively address customers’ expectations and future needs. Rich, data-driven insights to identify trends, unmet needs, and opportunities are enabled.
Augmented Service helps energy and utilities players in four ways:
- Customer data is consistent, complete, and merged to generate value for current and new business propositions
- AI and big data address customers’ needs and personalized interactions
- Deeper customer insights and understanding lead to higher NPS and revenue
- Enterprise agility improves
