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Next-Generation Financial Services

The Future of Banking is connected, insights-driven, obsessed with Customer Experience and sustainable.
And sometimes even invisible.

Inspire Innovation and Attract 10x Talent

  • Establish new leadership styles and mindsets that attract talent
  • Nurture 10x talent and enable them to innovate
  • Develop Sense Capabilities to read and analyze the weak signal in the marketplace
  • Create the necessary flexible IT, Processes and Way of Working for responding to these new developments before the competition
  • Learn from the best native next-generation businesses across industries

Explore and Unlock New Business Models

  • Create a vision and strategy to grow via next-generation banking models
  • Grow into new markets, business areas and customer segments
  • Shape new customer propositions and “intelligent products” for the next generation of customers
  • Explore new revenue streams through data monetization and eco-system partnerships
  • Leverage ESG for growth instead of a compliance action

Shape Profitable and Scalable Operations

  • Position customer experience as the north star for your operations
  • Establish industrial-strength automated operations with scale for zero manual intervention
  • Develop artificial intelligence and analytics as core organizational DNA
  • Support top customer experience and reduce cost through Omni-channel optimization
  • Create componentized operations that enable various market/product/customer strategies with low cost and high margins

Insights

Point of view

A recipe for reducing food waste in retail
Point of view

Generative AI for the public sector
Report

Reducing low-carbon hydrogen investment and operating costs
Point of view

The future of B2B

World Payment Report
Capgemini Invent
Read more

Our Experts

Michael Zwiefler

Global Leader Financial Services Strategy and Innovation

Stanislas de Roys

Managing Director, Capgemini Invent
I have over 20 years of experience working with Financial Services lead players in Asia, North America and Europe. I have lived and worked in several countries across 3 continents and am currently based out of Paris. I lead Capgemini Invent’s activities with banks and insurers across the globe, and support industry leaders on topics such as innovation strategy and business transformation.

Joachim von Puttkamer