In-house IT and on-premise systems are no longer able to keep pace with today’s business and technology imperatives. Enterprises are looking to reduce capital investments on IT infrastructure, while becoming more agile and responsive. Developing, deploying and maintaining on-premise applications ties up budget and resources that could be invested in innovation.
The way forward is to:
- Deploy applications offering maximum functionality and improved business value
- Free up resources devoted to maintenance and upgrades
- Implement solutions quickly, without additional hardware and software infrastructure
- Consume and scale services as needed.
SaaS: Software in the Cloud
SaaS offers a pay-as-you-go model for software, with anytime, anywhere access from any device. SaaS solutions are an ideal replacement for high-value, low-complexity applications hosted on premise.
We implement SaaS solutions as part of your cloud strategy and integrate them into your business using pre-built accelerators. You gain access to software from leading vendors, such as: Google, Microsoft, Netsuite, Oracle, Salesforce, SAP, and Workday.
A SaaS solution requires no investment in infrastructure. IT resources can be redeployed to core business functions, while maintenance and updates are factored-in. You benefit from:
- Secure, scalable, reliable and always available IT
- Improved user and customer experience
- Rapid time-to-value and increased user adoption.
Delivering Results with Software-as-a-Service
Capgemini has decades of experience in reducing enterprise complexity and optimizing application landscapes, ensuring you benefit from a low risk implementation and improved business outcomes.
Our SaaS expertise has helped many of our clients manage services, such as billing and customer interactions that improve retention and customer satisfaction. For example, 120,000 customer service representatives from 190 organizations across the globe are currently using Odigo, our SaaS solution that delivers a multichannel, virtualized contact center.