The people aspect of digitization

The advent of platforms such as social networks, growth in smart devices and mobile connectivity are all having significant impact on how employees work and socialize. As employees become more comfortable with technology, there is an increasing overlap in the usage of such tools across their personal and professional lives. This leads to high expectations being set on internal people organizations and systems. Such usage characteristics thereby put significant pressure on the people function to transform.

Most organizations though have so far focused on addressing the impact of digital on customer-facing functions. In the process, they have not really addressed the crucial people-facet of digitization. A survey indicates that over 50% of senior executives across industries believe that their organizations have not fully leveraged the power of digitization in HR and recruitment. This has resulted in the HR function lagging other business functions, thereby emphasizing the critical need for change.