Servitization with SAP S/4HANA®

Move to a service-based business model with Capgemini’s Intelligent Enterprise

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Satisfied with one-off deals? Or looking to secure a recurring competitive advantage

As more and more manufacturing industries strive to build a recurring value chain for customers, it becomes imperative to make the shift from being a mere product supplier to becoming an integrated solution provider. The process of building revenue streams for manufacturers from services is servitization.

Given the increasingly complex business environment prevalent today, there is a gradual leaning across all industries to make this move to become a truly intelligent enterprise.

Servitization on the SAP S/4HANA Enterprise Architecture

Servitization involves a reset of operating models, solution architecture and enterprise architecture enabling the transformation from:

  • Product offerings to solution offerings
  • Functionality-based solutions to outcome-based solutions
  • Single transaction business to long-term contracts
  • One off supply dealing to becoming a network partner

The benefits are multiple, including stable revenue streams and a successfully navigating the cost to value dynamics for manufacturers, while offering low TCO, predictable costs (and hence investments) as well as dynamic monitoring dashboards for customers.

On the downside, most encompassing changes are fraught with worries – especially when they involve investments, uncertain outcomes, uprooting deep-set mindsets and obtaining the right technology.

Servitization with SAP S/4HANA® – Move to a service-based business model

Capgemini facilitates the move to such a service-based approach in a controlled, modular, flexible, agile and risk-mitigated way.

With SAP S/4HANA®, SAP Customer Experience®, SAP Cloud Platform, Analytics and Asset Intelligence Network (AIN), Capgemini can provide all the components needed for a single, streamlined and world-class servitization approach.

Designed to put the User Experience at the center and allow for easy enhancement, Capgemini provides maturity assessments, rapid PoCs and industrialized delivery, along with being a true partner on the servitization journey by offering strategic consulting, and change management guidance leveraging on its deep sectoral expertise across an analysis of close to 100 clients.

Browse our materials below for more insights on how you can revolutionize your Customer eXperience (CX) and revenue streams.

Recognitions & Certifications

Analyst Recognitions

SAP Certifications

  • Global SAP-Certified Provider of SAP S/4HANA Operations
  • Global SAP-Certified provider of Application Operations for SAP Business Suite and SAP S/4HANA
  • Cloud and Infrastructure Operations (Local certification for NL and USA)
  • Global SAP-Certified Provider of Hosting Operations
  • SAP Support Center of Expertise, Certification

For more insights on a tailor-made servitization to benefit your enterprise, connect with us via the form below:

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Our Experts

Elisabetta Spontoni

Elisabetta Spontoni is the Group Offer Leader for “Digital Core with SAP S/4HANA” and is responsible for driving the offer lifecycle end-to-end, by orchestrating SAP CoEs around the world in achieving their missions: pre-sales/solutioning, offer promotion in the market, build Go-To-Market tools, Talent Management, Support project delivery.

Aditya Kamalapurkar

Aditya Kamalapurkar leads the go-to-market strategy for the European SAP Center of Excellence. A critical thinker specializing in innovation, he creates content to design unique value propositions. He’s responsible for setting up frameworks for (pre)sales, & in tandem with the global marketing team ensures customers take informed decisions on digital transformation for accelerated business value. He is passionate about sustainability and is part of the core team driving the Digital Core portfolio sustainability offer with SAP, working towards leveraging SAP’s Climate 21 to clients who are increasingly moving towards this conscious change.

Amitabh Dubey

Expert in Enterprise Architect, Innovation Lead with expertise in SAP Cloud Platform, Leonardo (IoT, ML, Blockchain, AI), CPI, Ariba, S/4HANA Cloud/On-Premise

Jamie Clode

Meet Jamie Clode, expert in SAP

Avanish Kumar

Avanish Kumar advises customers on their sustainable business transformation journey with SAP S/4 HANA and intelligent enterprise adoption.