The insurance industry is at a crossroads as expectations for engaging and valuable touchpoints continue to evolve, disruptive forces drive the need for agility, and insurers grapple with how to simultaneously cater to customers’ evolving preferences while driving operational efficiency. As this year’s Capgemini Efma World Insurance Report (WIR) 2018* revealed, insurers need to accelerate their adoption of digital technologies to remain competitive in today’s marketplace.
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