Digital Customer Experience at Capgemini: We make the connections that make a difference.

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Customer Experience is a combination of the perceptions, emotions, reactions that a customer has while employing different channels to interact with a company’s environment, products or employees. Success comes by skilfully connecting customer experience to customers’ ever changing needs in a way that delivers value at speed for both business and customer.

Customer Experience is a combination of the perceptions, emotions, reactions that a customer has while employing different channels to interact with a company’s environment, products or employees. Success comes by skilfully connecting customer experience to customers’ ever changing needs in a way that delivers value at speed for both business and customer.

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