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Know Your Customer

Unlock the real benefits of KYC with end-to-end automation

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Capgemini’s AI-driven automation solutions streamline KYC processes, reducing costs and operational risks while enhancing customer services

Know Your Customer (KYC) is a regulatory requirement that banks must follow to prevent financial crimes and ensure the safety of customer funds. It is essential for banks to comply with these KYC regulations to mitigate financial risks, reduce the risk of fraud and money laundering, and maintain a healthy relationship with their customers. 

For many financial institutions, KYC processes remain highly manual, time-consuming, and resource-intensive, causing frustration for both clients and front-office staff. These processes are also under intense scrutiny from regulators. While many banks have started this journey with isolated fixes to address specific pain points, this fragmented approach lacks a comprehensive vision, leading to inefficiencies, redundancies, and compliance risks. This strategy also results in siloed processes that fail to adapt to evolving regulatory demands. Lastly, it increases operational costs and causes delays in onboarding and reviews. 

AI-powered KYC transformation

To address these challenges, Capgemini has designed transformation accelerators leveraging AI and agentic AI, which enable automation of KYC processes. This approach can help financial institutions achieve cost savings, reduce operational risks, and provide faster, more tailored customer services. An end-to-end automation model will enable seamless integration, scalability, and provide banks with a unified view of their customers. 

These accelerators support transformation and offer next-generation financial crime compliance solutions across the lifecycle. With proven expertise in end-to-end process automation leveraging Gen AI, Capgemini supports financial industry leaders and institutions alike to improve efficiency and reduce risk management while improving customer and user experience.  

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KYC automation through AI

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End-to-end KYC automation

Explore Capgemini’s KYC automation methodology and see how it works. It features a technology-agnostic framework that integrates seamlessly with existing systems and leverages AI-enabled accelerators to automate and optimize the entire KYC lifecycle.

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Revolutionizing the future of KYC

Capgemini has successfully supported financial institutions for years in its KYC transformation, leveraging new technologies. With the recent acquisition of Delta Capita BV, the second FCC acquisition in 18 months, Capgemini has established itself as the preeminent partner of choice in KYC and FCC transformation.

Related insights

[Solution] Perpetual KYC Catalyst by Capgemini

[Industry] Financial crime compliance and risk management

[Whitepaper] Unleashing the value of customer service

Our experts

Charles Dally

Banking Operations & Industrialization Global Lead
Charles brings over 25 years of comprehensive experience in the financial services industry, across diverse international markets including the US, Canada, UK, France, and Asia. Charles is particularly adept at driving strategic initiatives and operational transformations, with a strong focus on data strategy, project management, IT governance, and designing effective business and operating models. His career highlights include leading significant projects such as implementing complex data governance frameworks, establishing global databases for KYC compliance, optimizing operational efficiency through departmental reorganizations, and overseeing critical risk management initiatives.
Samar Pratt

Samar Pratt

Global Head, FCC Advisory Solutions
Over 25+ years of banking, compliance and internal controls experience at large international banks and consultancy firms. She specialises in Anti-Money Laundering, Sanctions and ABC.
Vivek desai

Vivek Desai

Global Head of FCC Hyperscaler – Center of Excellence
Vivek is a global leader for Microsoft COE and Business Group at Capgemini Financial Services, responsible for hands-on solution architecture, strategy, and engineering at scale for complex cloud transformation initiatives across various sectors. Additionally, Vivek leads global go-to-market and new business growth initiatives, driving budgets and KPIs to deliver profitable business growth while excelling in solution, architecture, and engineering delivery.
Florent-Palayret

Florent Palayret

Sr. Director, Global Financial Crime Compliance Lead, Capgemini Invent
With over 15 years of experience, Florent specializes in Financial Crime Compliance (FCC), regulatory transformation, and process automation within Corporate and Investment Banking (CIB). His expertise spans anti-money laundering, Know Your Customer, sanctions compliance, financial crime risk management, and banking regulations across the US and Europe.
Supriyo-Guha

Supriyo Guha

Senior Director, Financial Crime Compliance Capgemini
Supriyo is the practice lead for financial crime compliance at Capgemini. He leads strategic industry-first initiatives to help clients transform their anti-financial crime functions and heads Go-to-market for Capgemini’s marquee FCC clients.

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