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Business Technology Performance Index 2019/2020

The Equipment Finance industry’s benchmark for insights into trends, strategy and spending around operations and technology.


We are proud to present the 2019/2020 Business Technology Performance Index (BTPI) in collaboration with the Equipment Leasing and Finance Association (ELFA). The BTPI provides insight into the technology trends and forward-looking initiatives that equipment finance companies anticipate, have undertaken, or recently completed in efforts to drive their firms into new markets and opportunities, and improve their operations.

Connected Equipment Finance

While current technology platforms may be adequate to run the business today, many organizations are faced with legacy technology that is costly, fragile, not scalable and operationally inefficient. At the same time, many organizations are no longer seeking “silver bullet” monolithic end-to-end platforms to address those concerns. They also are not limiting themselves to just connected Front-end originations and Back-end servicing platforms, but rather are creating ecosystems of cohesive “best in class” platforms and partners along with a robust set of open APIs in order to bring core capabilities to market. In this year’s report, we introduce this concept as the “Connected Equipment Finance” ecosystem and will explore how this approach will enable equipment finance organizations with more modern digital platforms to better serve the markets of today and in the future.

  • Connected Equipment Finance is an architectural concept which centers around addressing the capabilities needed by equipment finance organizations through an ecosystem of platforms and partners to provide robust capabilities to drive growth, operational excellence and customer satisfaction

Key Findings

  • Cybersecurity has been the predominant IT and/or operational related issue keeping folks up at night
  • The average ages of both front-end and back-end platforms continues to increase in 2019
  • Overall satisfaction with front-end and back-end platforms has continued to decrease year on year
  • 15% of respondents marked integration of systems on the low end of the maturity model for their organization
  • 60% of respondents reported that the front-end and back-end platforms are not integrated with their CRM
  • 42% of the respondents indicated that they are in the initial maturity stage of using Agile as a solution delivery framework

Read the full report

Download the full report here. To learn more about trends in technology and operations and the adoption of these trends, contact us at