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Building an agile workforce starts with connectedness


Just a few months ago, Gartner’s Magic Quadrant for Managed Workplace Services positioned Capgemini as a Leader. Now, NelsonHall has rated us as a Leader in its Advanced Digital Workplace Services NEAT report (NelsonHall Vendor Evaluation and Assessment Tool), published in March 2019. Leaders are “vendors that exhibit both a high ability relative to their peers to deliver immediate benefit and a high capability relative to their peers to meet client future requirements.”

These are proud achievements for the entire EUS team, and the analyst recognition underscores the value Capgemini is bringing to its clients. However, a more nuanced look at the NelsonHall report helps answer a key question many enterprise leaders are contemplating today: what is required to transform the hype about building an “agile workforce” into reality and real-world results? More specifically, how can the digital workplace improve employee productivity and make employees more effective as well as more satisfied with their work and their employer?

The NelsonHall NEAT evaluation sheds light on a critical strength Capgemini brings to the digital workplace: in a word, connectedness. To quote the report:

“Capgemini positions its digital workplace services in support of its connected employee experience, which focuses on connecting an employee with everything required to provide a better user experience. This includes being able to connect with a physical office, people, and support services to provide the user experience.”

Allow me to provide context. For years, Capgemini has been steadily developing the “Connected Employee Experience” (CEE). CEE is aimed at integrating everything workers interact with in their day-to-day jobs as well as in their lives as consumers – from smartphones, laptops, desktops, apps, IoT devices, chatbots, and even wearable technology – all to provide a seamless, secure experience and access to everything they need to be productive. The individual elements of the CEE all contribute and add value to this core concept. For example:

  • Our Connected Workspace services give employees secure access to all their applications and data from any device, anywhere, at any time.
  • The Connected Office services improve the employee experience in interacting with physical spaces and office facilities – for example making it fast and easy to arrange meeting rooms and conference facilities.
  • The Connected Employee offerings transform the service experience, covering everything from the service desk to onsite support services and social/collaboration solutions, using cognitive computing, machine learning, AI, advanced analytics, chatbots, voice bots, and gamification to predict and respond to employee needs.

Each offering complements the others, creating an interconnected, end-to-end value chain that creates advantages for users, IT, and the business.

The growing importance of an integrated and connected solution

Why is integration becoming increasingly critical? Because if digital technology doesn’t work together, employees can’t work together. Piecemeal solutions that don’t connect end up creating teams that can’t collaborate, and that leads to frustration, duplication of effort, lower job satisfaction, and lower productivity.

The NelsonHall report seems to agree. In its assessment of “key success factors” and “future direction” for digital workplace services vendors, the report included:

  • Intelligent collaboration: integrating various social collaboration platforms into overall self-service portal for ease of accessibility (including Microsoft Teams, Yammer, WhatsApp, Facebook Messenger, Chatter, Slack, Hangouts Chat, Skype for Business, and G-Suite).
  • Unified endpoint management: bringing all endpoint management together in a single unified service, through cloud-based management toolsets … , including the full lifecycle of all endpoints from onboarding to retirement.
  • Greater personalization of services through integration of social collaboration platforms within self-serve portals; using gamification methods to drive the engagement and adoption of digital workplace services.

Continuing investment in connected experiences

Capgemini will continue to invest heavily in further development of its CEE capabilities in the years ahead, extending our leadership in this arena. According to the NelsonHall report:

“Capgemini has developed a strong proposition across digital workplace services through its overall Connected Employee Experience… It is further expanding end-user experience through the use of gamification methodologies to drive user adoption for tools across the digital workplace and using Systrack for end-user experience monitoring. It is also taking the employee experience further through its Connected Office capabilities, across smart conferencing and facilities, utilizing sensors and beacons in partnership with HPE Aruba.

… Capgemini is also well positioned to support clients on their digital workplace transformation initiatives through its consulting services, applied innovation exchanges (AIEs), and Connected Employee Experience labs, where we expect Capgemini will continue to ramp up capability.”

Take a closer look at the report—and the CEE

I encourage you to read the full NelsonHall report and get the details about why Capgemini is a Leader in the fast-growing advanced digital workplace services market. You can download a copy here. Read our press release here.

After you’ve read the report, I hope you’ll fully examine the capabilities of the Connected Employee Experience for yourself. You can see all of the solutions in action at the global network of Applied Innovation Exchange centers, or at our Connected Employee Experience Showcase facility in Krakow, Poland.

Contact us to arrange a visit or a personalized demo of the full range of CEE capabilities.