Retail IT Transformation That Delivers Real Impact 

In a rapidly evolving retail landscape, Capgemini helps businesses stay ahead by reshaping their technology landscape.  

With deep sector knowledge and a future-ready mindset, we support retailers in reimagining their digital capabilities—from core system modernization to customer-centric innovation. 

Retailers face growing pressure to deliver seamless, sustainable, and data-driven experiences. We address gaps in supply chain visibility, customer engagement, and data integrity—offering solutions like smart store systems, carbon tracking tools, and AI-powered personalization. 

Beyond personalization, we deliver scalable platforms that support internal knowledge sharing, content management, and customer data utilization. These help teams access insights across markets, communicate effectively, and provide self-service support through intelligent chatbots—delivered via agile, collaborative methods. 

ERP modernization offers more than system upgrades—it’s a chance to rethink how operations run. Our architecture assessments uncover system connections and data quality issues, laying a solid foundation for future improvements. 

We’ve driven transformation across key areas: 

• ERP Replacement & Optimization – Seamless operations and scalable growth 

• Application Architecture Assessment – Opportunities for simplification and agility 

• AI-Driven Digital Platforms – Personalization and omnichannel experiences 

• Knowledge & Customer Data Solutions – Efficient content management and targeted communication 

At Capgemini, we don’t just help retailers respond to change—we help them shape it. By aligning strategic vision with hands-on delivery, we enable businesses to unlock new efficiencies, elevate customer experiences, and build resilient, future-ready operations.