Salesforce

This is what customer experience really looks like.

 
Enterprises are accelerating investment in AI, data, and automation, but many still struggle to realize meaningful business value. Capgemini and Salesforce help close that gap. As a global Salesforce Partner, Capgemini helps organizations bring Salesforce’s most powerful technologies — like Agentforce and Data Cloud — to life. Our deep industry expertise, integration capabilities, and purpose-built accelerators turn innovation into outcomes that scale.
 
We help organizations orchestrate people, data, and technology into a cohesive strategy that unlocks new waves of value from AI. Whether you’re modernizing your operations, rolling out AI agents, or building a unified data foundation, we help you create a future-ready enterprise that’s built to scale. 

Capgemini and Agentforce

2025 is the year of AI agents – discover how with Salesforce

Join us at Dreamforce 2025

Join us from October 14 to 16 at the iconic San Francisco MoMA – and discover how we’re shaping the future of customer experience.

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The next generation of CX – powered by Salesforce and Capgemini

Modernize operations with agentic AI

Agentic AI isn’t just a concept, it’s a capability we help clients scale. Capgemini and Salesforce bring AI out of the pilot phase and into production, embedding automation into real-world sales, service, and operations.
 
With Capgemini’s proven automation frameworks and Salesforce’s Agentforce platform, we help you streamline workflows, reduce manual effort, and deliver measurable outcomes across the business. We design the way humans and AI systems work together, bringing trust, clarity, and shared accountability to every workflow.
 
Recognized in the Forrester Wave™ as a Leader in AI Services, Customer Experience Strategy, and Application Modernization, Capgemini brings the expertise and execution needed to turn AI ambition into lasting business impact.

Real transformation starts with connected, trusted data. Capgemini and Salesforce integrate legacy, IT, OT, and cloud systems using MuleSoft and Data Cloud to give you a real-time, 360-degree view of your customers, operations, and outcomes.
 
This privacy-first architecture powers dynamic, personalized experiences across sales, service, and commerce—ensuring your AI solutions are grounded in clean, compliant, and actionable data.
 
With Capgemini’s integration leadership and delivery accelerators, we help break down silos and activate insights where they matter most. This foundation blends infrastructure with institutional knowledge, giving you the access needed to activate AI across the enterprise.

Enterprise transformation isn’t one-size-fits-all. It’s about precision, and success depends on getting the details right. Capgemini and Salesforce co-develop AI strategies tailored to your sector’s unique compliance standards, operating models, and growth goals.
 
Whether it’s reducing friction in financial services, optimizing production in manufacturing, or accelerating research in life sciences, our industry-first approach helps you move faster with less risk—deploying agentic AI tailored to the workflows, compliance needs, and customer experiences that define your sector.
 
Capgemini brings the depth and precision to make AI work in the real world. By aligning AI capabilities with real business context, we help you adapt and scale technology in ways that are sustainable and outcome-driven.

We help organizations reimagine service as a driver of loyalty and growth, not just a support function. From Agentforce-powered digital labor to predictive workflows, we modernize how service is delivered, improving satisfaction and lowering cost to serve.
 
With Capgemini’s leadership in customer experience strategy, we help shift from reactive support to proactive engagement, creating experiences that reflect a new kind of human-AI chemistry where the right orchestration between people and intelligent systems becomes a competitive advantageempowering agents, automating resolution, and building trust at every step.
 
And our human-centered approach ensures AI-driven service remains ethical, transparent, and aligned to your brand from design to deployment. 

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.
 
This orchestration of insights helps teams adapt in real time and deliver experiences that feel seamless, contextual, and consistent across the customer journey.

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.
 
By combining MuleSoft with Capgemini’s integration expertise, we help enterprises gain the access they need to unlock scalable AI initiatives, breaking down technical barriers and enabling the flow of real-time intelligence across the enterprise.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: using data and technology to create experiences that build relationships.

Connected Commerce Web banner

Connected marketing

We use intelligent segmentation using data and AI to drive more impactful engagement and ROI. And we drive intelligent campaign operations, leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

We are leveraging Data Cloud to create comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Intelligent, integrated, end-to-end supply chain operations

Integration solutions with MuleSoft

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

Volkswagen Group and Capgemini drive large-scale CRM transformation with an omnichannel Salesforce platform

Capgemini supported VWG and CARIAD to provide a digital and seamless customer experience by harmonizing divergent CRM systems and aligning business and technical processes between different sales levels

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Supercharging Heathrow Airport’s digital customer experience evolution using Salesforce

Working collaboratively with Copado, a market-leading DevOps startup, Heathrow and Capgemini develop a new approach for Salesforce solution implementation to support the efficient delivery of a new digital customer experience

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Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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Scottish Water reimagines field services with SWIFT

Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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Lookbook: The combined power of Capgemini and Salesforce

Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

Download our Lookbook

Our industry expertise

No two industries have the same technology needs or face the same challenges. That’s why we tailor every solution to your specific use case and industry-specific standards.

Capgemini and Salesforce combine AI innovation with deep sector expertise to help organizations modernize core operations, reimagine customer experiences, and unlock new sources of value. From regulatory complexity to real-time data demands, we build solutions that fit the realities of your business.

By helping you access foundational capabilities, adapt to your industry context, and adopt human-centered AI at scale, we enable transformation that is not only effective but sustainable Explore how we bring AI, data, and automation to life in your industry:

Manufacturing

Capgemini and Salesforce help manufacturers scale automation across production, supply chain, and service operations. From predictive maintenance and quality control to connected factory insights and Equipment-as-a-Service models, we enable intelligent workflows that reduce downtime, boost efficiency, and open new revenue streams — all built on trusted Salesforce solutions and Capgemini’s deep industry expertise.

Life sciences

Capgemini and Salesforce unlock digital transformation across the full drug development lifecycle. We help life sciences organizations accelerate R&D, automate trial workflows, and enable secure, compliant engagement with patients and providers. With Salesforce tools and Capgemini’s regulatory and data integration experience, we help you bring therapies to market faster and improve outcomes for the people who need them.

Our solution

Financial services

Capgemini and Salesforce help banks, insurers, and investment firms orchestrate, unify, process systems and automate key workflows across onboarding, underwriting, risk, and advisory workflows. By unifying siloed systems and embedding Agentforce into core processes, we reduce fraud, increase compliance, and enhance client trust — all while keeping pace with financial technology disruptors and evolving customer expectations.

Consumer products and retail

Retailers and consumer brands partner with us to modernize operations and monetize customer experiences. From AI-driven demand forecasting and inventory planning to loyalty programs and direct-to-consumer commerce, we help unify your value chain and enhance lifetime value, powered by Salesforce’s retail capabilities and Capgemini’s CX leadership. With connected data and retail-ready AI, we adapt solutions to real-world buying behaviors.

Automotive

Capgemini and Salesforce enable automakers to scale intelligent operations from production to post-sale service. We help you integrate data, improve visibility, and launch new business models like digital leasing and Mobility-as-a-Service. With Salesforce Automotive Cloud, Agentforce, and Capgemini’s proven delivery models, we support smarter engagement, predictive service, and connected customer experiences.

Why Capgemini and Salesforce?

When you bring Capgemini and Salesforce together, you get more than a Salesforce Partner or a top-tier transformation consultancy. You get the full power of both.

Salesforce brings the world’s #1 AI CRM, built on powerful tools like Data Cloud, Industry Clouds, and Agentforce. Capgemini brings integration expertise, industry specialization, and global scale to make those tools work in the real world.

Our teams work side by side with clients to unlock value faster using accelerators, proven delivery models, and deep knowledge of the Salesforce ecosystem to deliver real results. We tailor every solution to your organization’s and industry’s specific needs, aligning to your compliance frameworks, business goals, and customer expectations. Whether you’re reshaping service delivery, launching new revenue models, or reimagining engagement, we help you move fast and with confidence.

Together, we orchestrate scalable, human-centered transformation that creates real impact today and builds a foundation for tomorrow. It’s a partnership built not just for transformation, but for long-term growth and resilience.

Let’s build what’s next together

Whether you’re looking to modernize customer engagement, streamline operations, or reimagine your business with a trusted Salesforce Partner, Capgemini can help.

Contact us to explore what’s possible. Your next wave of value starts here.

Our latest news with Salesforce

Salesforce unveils life sciences partner network to accelerate digital labor and data programs

Salesforce announced a network of certified life sciences partners, including Capgemini to accelerate customer migration to Life Sciences Cloud.

Salesforce announces $500M investment in Saudi Arabia to drive AI innovation and growth

This investment also aims to spur workforce development through AI skilling and expand Salesforce’s local partner ecosystem, including Capgemini to support local businesses. 

Salesforce introduces Agentforce partner network — The world’s first agent ecosystem

Partners like Capgemini will extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take action across multiple systems on behalf of users and businesses

Salesforce unveils zero copy partner network, an ecosystem committed to secure, bidirectional zero copy integration with Salesforce Data Cloud

As part of the Salesforce Zero Copy Partner Network, industry-leading partners including Capgemini can now help customers integrate Data Cloud, including zero copy integration patterns.

Research and insights

Point of view

Imagining a new era of customer experience with generative AI
Report

Conversations for Tomorrow #9: Generative AI

capgemini-research-institute capgemini-research-institute

Expert perspectives

Customer experience, Digital inclusion, People experience, Technology

How accessible are today’s digital public services?

Emma Atkins
Apr 29, 2025
Customer experience

Proven business strategies for implementing trade promotion software

Capgemini
Apr 3, 2025
Customer experience

Increase Profitability in Digital Channels with Distributed Order Management

Leo Muid
Jan 17, 2025

Awards and recognition

Winner of 2024 Salesforce and MuleSoft awards across multiple categories and regions

We have received awards across multiple regions and categories for our Salesforce and Capgemini partnership.

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Meet our Salesforce experts

Jukka Tuominen

Jukka Tuominen

Head of Customer Experience Offering & CX Presales Lead, Capgemini Finland
Jukka is responsible for Capgemini’s Salesforce offering in Finland market. He has broad experience in CX, CRM and Salesforce, and has held leading roles in various digital projects including large scale international CRM transformations.