I lead the All-Channel Experience Sector Growth Initiative within the Global Sector for Consumer Products and Retail at Capgemini. I also work with The Consumer Goods Forum, looking at “Emerging Trends”.
Latest Publications
Retail recovery: Redefining “business as usual”
While it is not yet clear how our current environment will change shopping habits in the...
Digitally enabling healthier lives
The Consumer Goods Forum together with Capgemini has created a Global Health and Wellness...
Augmented AI: getting to the heart of the matter
Consumers are willing to be served by AI technologies, but still want to know that a human is...