Capgemini at SAP Customer Experience LIVE, Barcelona

Be sure to mark your calendars for the SAP Customer Experience LIVE Summit, where Capgemini is platinum sponsor, highlighting our expertise in Customer Experience solutions leveraging SAP technology and addressing the needs of today’s clients to support in transforming the customer journey.

Capgemini Customer Experience solutions make right connections across the whole of your enterprise, to create experiences that deliver rapid and sustainable value for your customers and your company.

Driving Business forward with our Clients

Industrial automation technologies company, Rockwell Automation’s recent big trend has been the digital business interaction with their customers.

Mike Burrows, Director of Pricing & Portfolio Management for Rockwell Automation, tells the story of how Capgemini helped Rockwell Automation get a head start with their software portfolio towards creating a seamless end-to-end customer experience that is entirely self-serviced, helping them to make the right connections across every touchpoint.

Capgemini supports the interconnection of every customer touch point on the buying journey, from the first visit to a seller’s website and contextual shopping & pricing checks, to the completed purchase.

Join Capgemini and our SAP Alliance partners for 2 days of transformational solutions, industry leading demos and expert insight.

Speaker Sessions.

PPG Chooses New CRM for a New World of Customer Experience

PPG is a global manufacturer of paints, coatings, and speciality materials with operations in nearly 70 countries worldwide. Hear how they chose SAP C4/HANA as their new CRM to deploy across their Aerospace BU and sales force teams and their plans of how they are investing in Customer Experience over the next 15 months and their journey so far.

Commerce in the Fast Lane – Rapid Digital Transformation from Capgemini

With evolving customer expectations, enterprise organizations need to remain relevant & connected to buyers. However, businesses are running out of the time and resources needed to continually roll out experiences and innovations. Capgemini helps global enterprises get ahead of customer expectations and in market via our Rapid Launch Program.

Booth Demonstrations.

Visit Capgemini at booth P1 on the show floor, where our team of experts will show you business demonstrators in action:

Conversations for personalized selling with Capgemini Conversational Commerce

Capgemini’s Conversational Commerce offering combines the power of our e-commerce platform with advanced analytics, artificial intelligence and machine learning to create a tailored shopping experiences for buyers. This advanced solution learns and adapts over time with each interaction creating a unique personalized experience. Drawing from this “individualization” and segmentation we are better able to understand the intent of an individual, therefore creating dynamic and bespoke personalization throughout the buying experience.

Fast Digital 4 Discrete Industries – Customer 360

Leveraging  SAP Customer Experience solutions, Capgemini has created a model that integrates with a client’s back-office functions and brings together trading, marketing, supply chain and IT functionality in a single environment. It addresses client needs across channels and through systems that optimize a diverse range of activities. These include: catalog management, guided buying and selling, product configuration, pricing and quotes, contract management, promotions and rebates, renewals, and order management.

Seamless Commerce 

From strategy to implementation SAP Hybris and Capgemini combine our strengths to provide clients with a full suite of requirements to fulfil their Digital Transformation.

From one ecommerce site or multiple, B2C or B2B, domestic or international, we can help you deliver exceptional unified commerce experiences across channels, devices and geographies.

Capgemini supports the interconnection of every customer touch point on the buying journey, from the first visit to a seller’s website and contextual shopping & pricing checks, to the completed purchase.

Our seamless experience suite brings together customer and machine data that delivers real-time customer engagements across sales, service, marketing, commerce and beyond.

Event details

October 10, 2018
October 11, 2018
Fira Barcelona, Gran Via, Carrer del Foc, 37, 08038, Spain
Register Add to Calendar 10/10/18 12:00 am 10/11/18 12:00 am Europe/Madrid Capgemini at SAP Customer Experience LIVE, Barcelona Fira Barcelona, Gran Via, Carrer del Foc, 37, 08038, Spain

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