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Accelerate your CAT Converge Suite rollout with Capgemini

Capgemini is one of Caterpillar’s trusted global partners

Capgemini was selected to implement Microsoft Dynamics for Caterpillar Customer Support — supporting dealer operations globally. Successfully deploying CAT Converge Suite across your dealership requires more than a technology provider; it requires a partner who understands your business, your ecosystem, and how to deliver at scale.

Global scale. Deep expertise. Proven delivery.

With over 400,000 people worldwide, Capgemini brings the scale and expertise to support dealer transformations anywhere.

We have decades of experience delivering global ERP, CRM, and dealer solutions across heavy equipment, commercial vehicles, and automotive industries with Microsoft, SAP, Salesforce, Oracle and hundreds of other technologies. We understand the operational, process, and technology challenges that drive dealer performance.

We combine deep industry expertise, global delivery capability, and strong technology partnerships to deliver end-to-end transformation — from strategy through to long-term support.

We’ve partnered with leading heavy equipment organisations, bringing proven expertise in dealer operations, OEM integration, and full equipment lifecycles — enabling seamless customer journeys and efficient, connected operations.

Why Capgemini: Your trusted implementation partner for CAT Converge Suit

One Partner nationally and globally. End-to-End accountability

  • End-to-end capability from strategy through to implementation, rollout, and 24/7 support
  • Single partner across Microsoft, Caterpillar, and your wider ecosystem
  • Reduced complexity, faster decisions, clearer accountability

  • Deep experience across heavy equipment OEMs and dealer networks
  • Aligned to real workflows across sales, service, parts, and rental
  • Adoption-led approach that works across branches
  • Experience supporting evolving dealer models, including predictive and service-led operations

  • Factory-based, repeatable deployment model with built-in flexibility
  • Accelerated multi-site and multi-country rollouts
  • Predictable timelines, controlled cost, and consistent quality

  • Structured, reliable data foundation from day one
  • Trusted data migration and integration across your technology landscape
  • Connected ecosystem across systems and processes
  • AI-ready, grounded in practical use cases

  • Stronger performance across service, parts, and sales
  • Improved efficiency across workshops, inventory, and customer operations
  • Accelerated value from Microsoft Dynamics 365

Transforming dealer operations with CAT converge

Capgemini understands how Caterpillar dealers operate across the full business — from equipment sales, service, and parts to rental, customer support, and back-office functions.

We combine this with deep experience in digital platforms and connected ecosystems to help you unlock the full value of CAT Converge Suite.

Built on dealer fundamentals

  • Managing equipment sales and lifecycle revenue
  • Workshop + field service operations
  • Parts availability and inventory optimisation
  • Customer experience across branches
  • DMS and OEM-integrated environment

Enabled by CAT converge capabilities

  • Connected machine, customer, and service data
  • Standardised service and maintenance processes
  • Visibility across parts and operations
  • Customer lifecycle management
  • Scalable multi-branch digital platform

Evolving to the Next-generation dealer

  • Proactive and planned service delivery
  • Connected dealer ecosystem
  • Forward-looking insights and decision-making
  • Lifecycle-based customer relationships
  • New, innovative business models unlocking revenue

AI, delivered with real dealer impact

Capgemini brings globally recognised AI capabilities — from governance and architecture through to implementation — grounded in practical use cases.

  • Responsible AI and data governance foundations
  • Embedded within platforms like Microsoft Dynamics 365
  • Focused on practical, high-impact applications
  • Delivered in a scalable, controlled way

We ensure AI is applied where it delivers real, measurable impact — embedded into day-to-day operations.

Capgemini brings together end-to-end dealer expertise with global experience across heavy equipment and asset-intensive industries.

We help you realise the full value of CAT Converge Suite and build a more connected, efficient, and future-ready dealership.

Delivery & rollout approach

Capgemini delivers structured, low-risk rollouts designed for multi-site dealer environments.

Built for Scale. Proven in Practice

  • Global Rollout Expertise – Multi-country, multi-branch delivery
  • Structured Deployment – Repeatable, industrialised rollout model
  • System Integration – Across DMS, ERP, CRM ecosystems
  • Data Migration – Reliable, accelerated deployment
  • Adoption-Led Delivery – Embedded change and training
  • End-to-End Support – Ongoing application management

Outcome: Predictable timelines, controlled costs, consistent dealer experience

Speak to an Expert

Ready to accelerate your CAT Converge Suite rollout?

Whether planning or optimising, Capgemini can support your strategy, integration, and adoption approach.

Talk to our specialists to:

  • Define your rollout roadmap
  • Plan dealer onboarding and adoption
  • Optimise processes
  • Integrate systems (ERP, CRM, DMS)
  • Accelerate deployment
  • Enhance operations with AI and automation

Fill out the form and a Capgemini expert will contact you to discuss your CAT Converge Suite rollout, integration, or support requirements.

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