凯捷与日健中外制药携手SAP SuccessFactors和RPA启动数字化转型

通过在中国地区实施完整的SAP SuccessFactors Human Experience Management Suite模块,结合SAP Analytics Cloud和RPA,日健中外制药与凯捷合作,实现更有效的人才管理和高效招聘

客户: 日健中外制药

行业: 医疗保健和生命科学

地区: 中国

客户挑战: 日健中外制药需要在中国搭建一套人力资源系统,进行数字化转型,优化人力资源流程,以便更好地与当地法规保持一致,更好地支持组织的战略决策。

解决方案: 与凯捷合作,日健中外制药实施了基于 SAP SuccessFactors , RPA, 以及SAP Analytics Cloud产品的数字化解决方案。

收益:

  • 更高效的人力资源流程
  • 更准确和更有效的使用人力资源相关数据
  • 更快速地响应业务需求

Client: Chugai Pharma China

Region: China

Industry: Healthcare and Life Sciences

Client Challenge: Chugai Pharma China wanted undergo a digital HR transformation at its Chinese locations to adapt its HR processes in order to better align with local regulations and better support organization’s strategic decision-making

Solution: Working with Capgemini, Chugai Pharma China implemented a digital solution that included RPA, full modules from the SAP SuccessFactors Human Experience Management Suite, and SAP Analytics Cloud

Benefits:

  • More efficient HR processes
  • Greater accuracy and more effective use of data
  • Faster responsiveness to business needs

实现适应本地的人力资源需求

自1925年在日本成立以来,中外制药一直围绕着一项使命-开发先进的药物,帮助改善全世界的健康和安全。这些精细复杂的工作需要各个层次的人才,因此,公司对人力资源团队的流程和技术要求都是最好的。然而,随着公司从日本发展到中国,为适应当地的文化和需求,在日本的专业方法也需要根据当地的需求进行调整。认识到这一点,日健中外制药开始更新其在中国的人力资源流程,以确保它可以继续从深厚的人才库中获取人才。

具体地说,日健中外制药决定优化人工任务的工作量,并实施一个集成的数字化平台,以整合已经存在的各种系统。所有这些工作都有助于提高整个流程的效率,并使团队能够进行更有效的人才管理和招聘。为此,客户选择了SAP SuccessFactors套件作为主要的技术平台。然而,所需数字化转型的复杂性意味着该项目将需要大量的专业经验。为了获得必要的专业支持,日健中外制药决定与凯捷合作,建立价值共享和专业互补的合作伙伴关系。

Adapting HR to local needs

Since being founded in Japan 1925, Chugai Pharma, a subsidiary of Chugai Pharmaceutical Co., Ltd based in Japan, has built itself around a mission to develop advanced drugs that can help improve health and safety all around the world. Such delicate and complicated work requires talented personnel at every level and, as such, the company has always demanded the very best in terms of processes and technology for its HR teams. However, as the company spread from Japan to China, its specialized approach that had been so well-suited to its country of origin needed adjustment in order to fit the local culture and needs. Realizing this, Chugai Pharma China set out to update its HR processes within China in order to ensure that it could continue to draw from a deep pool of talent.

Specifically, the organization was determined to reduce the number of manual tasks and implement an integrated platform that would consolidate the various systems that already existed. All of this would serve to make the overall process more efficient and enable the teams to deliver more effective talent management and recruitment. To do so, Chugai Pharma China chose to implement the SAP SuccessFactors Human Experience Management (HXM) Suite. However, the complexity of the required digital HR transformation meant that the project would require a substantial degree of expertise. To gain access to the necessary level of knowledge, Chugai Pharma China decided to engage Capgemini and launch a partnership based off of mutual values and complementary expertise.

SAP SuccessFactors推动更好的人才管理和招聘

项目启动后,凯捷团队与日健中外一起,通过调研组织的现有系统和过程建立对需要解决的挑战的共同理解。经过早期沟通和研讨,双方决定采用迭代的项目方法来开发解决方案,在最终上线版本推出之前开发测试一系列的中间版本,避免在解决方案推出后突然又出现新的问题。建立了要实现的关键里程碑后,项目团队制定了一个全面综合的计划保障新系统的实施。

在使用SAP SuccessFactors套件的同时,日健中外制药和凯捷引入了流程自动化机器人(RPA),帮助管理各种人事基本功能,包括人工成本预测、员工奖金计算、成本分担、法规合规和员工出勤率计算。云分析模块提供了对组织架构数据状况的更深入了解,从而为基于区域需求的未来业务管理改革提供更有效的支持。除此之外,日健中外制药和凯捷采用了AON评估来改进招聘流程,更好地识别人才。

所有这些形成了一个系统,旨在通过更好地理解和使用数据,更有效地识别适合组织内开放角色的个人。此外,人力资源系统自动化的引入确保了更高的效率,并使日健中外制药的员工花更少的时间在重复的任务上,而是将他们的经验应用到人力资源流程中以增加更多的增值元素。

SAP SuccessFactors HXM drives better talent management and recruitment

Together, the partners began the project by reviewing the organization’s existing systems and processes in order to create a common understanding of the challenges that needed to be addressed. Following these early conversations, Chugai Pharma China and Capgemini agreed to follow an iterative approach that would develop the solution and test a series of versions for unexpected issues prior to the final rollout in order to avoid such problems cropping up following the solution’s go-live. This involved a comprehensive plan for the rollout of the new system that established key milestones for the partners to fulfill.

In addition to the SAP SuccessFactors HXM Suite, Chugai Pharma China and Capgemini introduced robotic process automation (RPA) that helped manage a variety of essential functions, including labor cost predictions, the calculation of employee bonuses, cost sharing, regulation compliance, and employee attendance rate calculation. Cloud analytics provided greater insight into the status of the organization’s data architecture, which then led to more effective support for future business management reforms based on regional requirements. Finally, Chugai Pharma China and Capgemini utilized AON evaluation to improve the recruitment process and to better identify talent.

All of this formed a system designed to more effectively identify individuals suited to open roles within the organization through a better understanding and usage of data. In addition, the introduction of automation into the HR system ensured greater efficiency and enabled Chugai Pharma China employees to spend less time on repetitive tasks and instead apply their experience to more value-adding elements of the HR process.

创新赋能工作速度和效率的提高

经过四个月的项目实施,凯捷团队完成项目的第一阶段,并顺利上线了SAP SuccessFactors套件。日健中外制药通过人力资源系统的实施减少了对手动工作的依赖,并更可靠地与中国的法规保持一致。有了新的系统和流程,组织可以更快速地沟通,并根据其数字化转型的业务需求采取行动。云分析为日常管理决策提供了有效支持,而RPA减少了关键用户的工作量,同时提高了相关流程的准确性和效率。

利用适合中国业务方式的人力资源系统,日健中外制药可以更有效地填补对组织具有高度影响力的至关重要的角色人选。SAP SuccessFactors套件也为公司在人力资源领域的进一步创新做了准备。未来的工作需要扩大组织利用数据的能力,以评估有潜力的员工,并进一步完善人才筛选业务过程。有了新的数字化人力资源一体化系统,日健中外制药将成为行业先驱者,更精确的筛选人才,确保企业拥有更多符合需要的人才投入生产,帮助治疗世界各地的患者。

Innovation leads to improved speed and efficiency

After a four-month process, the partners completed the first phase of the project and rolled out the SAP SuccessFactors HXM Suite smoothly. With this implementation, Chugai Pharma China became less reliant on manual work through its HR processes and more reliably aligned with Chinese regulations. With its new system and processes, the organization can more quickly communicate and act upon business needs as a result of its digital HR transformation. Cloud analytics provides efficient support for daily management decision-making while RPA has reduced the workload for key users while simultaneously improving the accuracy and efficiency of their associated processes.

With an approach and HR system better suited to a Chinese setting, Chugai Pharma China can more effectively fill roles within the country that are critical to the organization’s highly impactful work. The SAP SuccessFactors HXM Suite has also prepared the company to pursue further innovation within the HR sphere. For example, future work will expand the organization’s ability to utilize data in order to evaluate potential recruits and further refine its scouting process. With this new system in place, Chugai Pharma China will continue to lead the industry and produce cutting edge drugs that will help treat patients all across the world.

Infographic

页面尺寸:1.27 MB File type: PDF