Channel Routing and Integration Service Supports Growth in Online Filing at HMRC

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Open standards applications infrastructure provides flexibility, reduced complexity and lower cost.

“ We can respond more quickly to change and mask complexity. ”Terry Hawes, Head of Channels, Information and Customer Management, HMRC

The Situation

The Carter Report commissioned by the UK Government underlined the need to make it easier for organizations and individuals to transact electronically with HM Revenue & Customs (HMRC). Advantages include online tax returns, improved payroll system management and reduction in the overall burden of tax assessments and obligations. For large organizations, the benefits go even further – secure, quick transmission of forms, improved controls on internal data and cost savings.

HMRC needed scalability, resilience and efficiency from systems that support their online services.

The Solution

Channel Routing and Integration Service (ChRIS) was implemented to reduce the complexity and cost of the technology that underpins electronic submission of information. It is a conduit between the Internet and a range of back-office tax systems that validates and transforms incoming data and then routes it to the appropriate system for ongoing processing.

Capgemini deployed an open standards service-oriented architecture in partnership with Fujitsu, BEA, Sun and SoftwareAG Webmethods. It is now part of the portfolio of services managed by Capgemini under its long-term partnership with HMRC.

The Result

The initial pilot phase was brought in under budget and on time. Subsequent implementation has enabled quick reuse of discrete functions contained in HMRC’s eChannel as interoperable, standards-based services.

Key benefits include:

  • Cost saving through reduced or deferred hardware investment
  • A more consistent, straightforward and easier-to-manage infrastructure which improves productivity and reduces overall complexity
  • Faster deployment from one environment to another (such as test, pre-production and live) by use of loosely-coupled services.