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In this blog series, we discuss why the agency sales model offers benefits to all parties...
Zero-trust security isn’t a one-time measure, it’s a check that must be carried out again and...
The life sciences sector is experiencing unprecedented regulatory change with the EU MDR. It...
Treat service like a child…and encourage it to talk back, so you get to learn too
Direct selling channels, both e-commerce and social commerce, have exploded in locked-down...
In this installment of my Leadership Yin-Yang blog series, I will discuss disparate...
Thanks to technological advances, BigTechs have been redefining CX benchmarks for...
To meet the digital consumer from a marketing and lead generation perspective, the strengths...
Reshaping the contact center experience towards customer satisfaction and operational...
Capgemini’s new carbon reduction targets have been approved by the Science-Based Targets...
Adequate operational insurance coverage across multiple countries requires a keen...