Capgemini Worldwide

Big4bpo

Do’ers vs Advisors—The Battle between the Big 4 and BPO

Chatterjee, Koushik

BPO providers with front-office consulting skills are challenging the Big 4 advisors.

change managemententerprise user experience

Putting enterprise user experience first with the three Ps

Vijay Karna

In order to drive improved adaptability and productivity, organizations need to design applications with a user-first mindset.

DPIAGDPRGDPR Compliance

DPIA under GDPR – consult your data subjects

P, Gopichand

Effective GDPR compliance requires you to consult your data subjects or their representatives while conducting a data protection impact assessment.

bankingdigital customer experienceDigital Marketing

Digital marketing: driving personalized relationships with Financial Services customers

Stuart, Ame

Engaging and personalized customer experience makes all the difference in building a competitive edge today.

digital employee opertationsDigital Transformationhr transformation

How to engage your unconnected employees

Chantelle Brandt Larsen

Organizations need to become agile in adapting to attracting, developing and retaining quality talent.

customer interactioninsuranceMillennial consumer

The insurance customer of the future part 3 – How will they want it?

Alan Walker

The insurance customer of the future will want their products, services and propositions delivered in a very different way from earlier generations.

ADMADMnextAgilitydevopsHybrid IT

Hybrid IT – the future in practice, not theory

Kishor Wikhe

The complexity of hybrid IT can also blindside businesses as it strives to shift away from its current reputation as “something for the future.”

digital customer experienceDigital Services

Superior digital customer experience spurs commercial rewards

Anuj Agarwal

Firms that tie business operations and customer experience enjoy greater benefits.

European EnergyRenewable EnergySmart MetersUtilities

Our take on the European Commission’s Winter Package

Alain Chardon

The European Commission’s Winter Package has yet to be implemented by the individual Member States.

AIautomationinsurancerpa

Improving claims auditing with robotic process automation

Michael Carroll

RPA and RDA help in preventing claims leakage caused by human errors and improving claims audit process efficiency, thus fostering the insurer-customer relationship.

automationblockchainDigital Transformation

Blockchain will make our data safe and free from disputes

Xavier Chelladurai

The dependency on central databases owned by an institution or a powerful body gives rise huge security threats to people as individuals as well as groups.