Capgemini Named a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Experience Services

Capgemini has been positioned by Gartner Inc. as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Experience (DX) Services, recognized overall for Completeness of Vision and Ability to Execute.

We believe this recognition reinforces Capgemini’s positioning as a global AI-powered, business and technology transformation partner, leveraging the Group’s full suite of capabilities and industry expertise to create exceptional, customer-centric experiences.

“With generative and agentic AI reshaping digital experiences for consumers, citizens and employees, every interaction counts. Organizations are not buying technology or a platform, they’re buying an experience that drives business and customer outcomes. Together with our clients, we reimagine the marketing, sales, service, and commerce processes through a customer-centric and AI-first approach, designing transformative experiences that help them adapt to changing preferences. We believe this recognition from Gartner reflects our ability to deliver hyper-personalized experiences that drive growth, boost efficiency, and create lasting value.”

Alex Smith-Bingham, Global Application Business Line Leader for Digital Customer Experience, Capgemini

As per Gartner, Leaders are performing well in all aspects of DX services — from DX design and platform implementation, to content creation and marketing. They are gaining traction in agency and technical services, as well as increasing awareness and mind share. Leaders have a clear vision of market evolution and are actively building competencies and assets to sustain their leadership position in this market.

“The Magic Quadrant (MQ) assesses 17 providers with capabilities in delivering end-to-end DX services for organizations’ advisory, implementation, and continuous optimization needs. Digital experience services are focused on creating the optimal user experience, to better sell to, market to, inform and manage the target user (customer, partner, citizen or employee).”

The Magic Quadrant report also has a companion report titled, 2025 Critical Capabilities for Digital Experience Services, in which Capgemini is among the three highest ranked providers for experience solution implementation Use Case. According to the Critical Capabilities report, “This reflects Capgemini’s ability to lead global transformations, replacing legacy systems with unified platforms to streamline commercial operations, enhancing customer engagement and process efficiency.”

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

Capgemini has also been recognized by customers/peers on in the Gartner® Peer Insights™, with 100% of peers recommending its Digital Experience Services based on 15 ratings for the last 12 months. Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. Some of Capgemini’s customers posted the following reviews, as of 8 December, 2025:

• Capgemini bridges marketing gap with end-to-end solution (brief to launch) – Director of Marketing
• Partner in CRM to implement impactful solutions in Go-To-Market of your business – VP Software Engineering
• Service Sees Seamless Adoption via Human-Centric Design and Technology Integration – Director Growth office – Director of Marketing Operations

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About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com