The BPMS market often feels as though it’s still in its relative infancy, when in fact it has been around for some time. I often come across BPM implementations more than a decade-old which are creaking at the seams. One of the major attractions of a BPM platform is the ability to react fast to external changes and the flexibility it provides to business users, but over a long period of time (relative in the technology world!), these capabilities can become diminished

So what do you need to do if you have an aging BPM-based application? Here are some questions which it may be helpful to ask:

  • Back-to-Basics? Did the BPM implementation ever give the expected benefits/ROI. If not, it may be time to see if the processes in question were a suitable fit for BPMS. Too often we have come across circumstances where product vendors have pushed in BPMS, in areas where it is not the best option
  • Designed-to-last? Was the product platform correctly designed and leveraged to solve the problem statement at hand, but also more importantly, was it designed to scale-up to meet ever-changing market and business scenarios
  • Has your BPM partner kept up?As the BPM market has evolved, certain platforms have fallen by the wayside or been acquired. Has the product platform kept pace with your growing aspirations and expectations of a BPM platform
    • Speak to consultants, independent advisors and industry analysts to get their thoughts on the BPM platform you have. Is it time to change
  •  Time to upgrade?Are there any new features in the product which would help your organization to improve and optimize its business process? For instance many BPM platforms now support real-time decisioning capabilities – so processes where the decision-making is currently done offline in a manual fashion, can now be seamlessly incorporated on a cutting-edge BPM platform
    • Sometimes vendors have moved on from older platforms, for instance Pegasystems’ focus is now on the PRPC platform and not on the outdated PegaWorks platform which has largely been abandoned

With the challenging business environment and the resulting cost pressures, you may worry about the cost of addressing any of the issues highlighted above. My experience is that it quite often does not require significant investment to renew a BPM platform and can be done through upgrades or tweaks. This means that you can carry on getting the best from your BPM application, without a major impact on business continuity.

So as we enter a new year, is it time for your BPM revitalization