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As more and more industries strive to navigate complex business environments and build a recurring value chain for customers, it becomes imperative to make the shift from being a mere product supplier to becoming an integrated solution provider. This benefits both the equipment supplier, who gets greater customer loyalty and increased customer lifetime value – and the buyer, who gets more predictable costs and a better outcome as the manufacturer is heavily incentivized to ensure the service is provided.
Capgemini facilitates an agile move to a service-based approach in a controlled, modular, flexible, agile and risk-mitigated way.
The benefits are multiple, including stable revenue streams and successfully navigating the cost to value dynamics for manufacturers, while offering low TCO, predictable costs and a higher quality service for customers.
Equipment and assets are at the core of servitization but their design, manufacture and service usually have to be adapted to enable the automation of servitized business models. For example, equipment may need to be re-designed to include sensors and network technology so that their usage can be billed and they can be monitored remotely in case of operating problems. Engineers and third-party maintenance contractors will also need information about where the equipment is, its service history, and which spare parts are compatible.
With SAP S/4HANA®, SAP Customer Experience®, SAP BRIM, SAP Cloud Platform, Analytics and Asset Intelligence Network (AIN), Capgemini brings together all the components needed for a single, streamlined and world-class servitization model enabling the transformation from:
Capgemini provides maturity assessments, rapid PoCs, architecture design and industrialized delivery, along with being a true partner on the servitization journey by offering strategic consulting and change management guidance, leveraging on its deep sectoral expertise across manufacturing and service organizations.
New revenue opportunities and improved brand engagement.
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