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Intelligent Customer Operations for Tech Product Support
Intelligent Business Operations

Intelligent Customer Operations for Tech Product Support

Drive frictionless customer experiences across product and technical support operations

Deploy technical and product support transformation at speed and scale

Capgemini’s Intelligent Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.

Our solution delivers a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:

  • 40% reduction in cost-to-serve
  • 15–20% increase customer satisfaction
  • 20% reduction in customer churn
  • 35% improvement in alert management efficiency
  • 25% increase in first contact resolution

About authors

Anjali Pendlebury-Green

Global Head of the Intelligent Customer Operations Practice, Capgemini's Business Services

Tim Szymanski

Go-to-Market Manager – Digital Customer Operations (DCO), High Tech Sector at Capgemini