A world leader in media, entertainment, and technology had grown through product expansion and strategic partnerships and acquisitions – but its attainments led to mounting complexities for internal stakeholders interacting with IT. While running a business model of five distributed businesses that operate independently, it sought a uniform and consumer-grade service and support experience.
In this webinar, Capgemini expert Boris Rabkin describes the steps our client took to reimagine its IT service management (ITSM). We also look at the lessons learned – and at the highly productive results achieved.
Boris Rabkin, Capgemini, Managing Delivery Architect
From this webinar, you will:
- Understand the complexity of the challenges the organization faced
- See how its ITSM vision unfolded
- Follow the company’s development, with Capgemini, of an enhanced, collaborative solution
- Learn the key takeaways of this major undertaking – and the extent of the benefits that are being felt.
Take me to the webinar
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