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Capgemini touchless digital-service logistics

RMA-Brochu…363 KB pdf

In every industry, returns are a way of life. Customers often return or exchange products, but the difference today is they also expect to do so quickly, seamlessly, and without the need for human contact.

These demands are putting businesses in a tough spot. Whether companies lack the inventory and data capabilities or are battling bulky, rigid legacy systems, they face numerous challenges in making this portion of the customer journey as engaging and intuitive as purchasing.

This is why Capgemini created a one-of-a-kind digital reverse-logistics solution that solves these issues in a fast, scalable way. Through a blend of strategy and technology, this solution doesn’t just allow easier returns, it enables organizations to truly evolve their digital experience.

Our solution includes:

  • Omni-channel capabilities around inventory visibility, tracking, and service requests
  • Guided workflows and rules-based tools to handle the entire return process
  • Full orchestration across legacy systems to open data pipelines and streamline implementation
  • Proactive, automated troubleshooting for each customer and product

Support every step in your customers’ journey.

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