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Digitalizing Client Lifecycle Management for Better Customer Experiences

Digitalizi…684 KB pdf

They must improve the client onboarding process, increase operational efficiency, and deliver an optimized client experience across the client lifecycle. This requires a focus on improving the experience across every consumer touch point, and a redesign of existing business processes.

This paper by Capgemini and Fenergo provides insights into how an effective Client Lifecycle Management(CLM) solution can make this possible, enhancing operational efficiency while providing a single, 360-degree client view and total visibility from back office to front office.