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Client Story

MillerKnoll operates as one B2C enterprise

Client: MillerKnoll
Region: North America
Sector: Consumer products

MillerKnoll is synonymous with iconic design, but mergers and acquisitions led to convoluted work processes and disparate teams often performing the same tasks. Realizing each brand had to maintain its product portfolio with unique needs and customer service, the company built a foundation that provided that distinction while maintaining a consistent set of technologies underneath. The result is a more intuitive and personalized experience for customers that reflects the company’s spirit and goals.

“I have found that Capgemini’s experience, especially around Salesforce commerce, is top in the industry. They brought their expertise on building out multi-branded global implementations of our platform. They also provided us the flexibility that we needed as we grew both our business and our team internally.”

Frank DeMaria
Vice President of Digital Engineering & Platforms

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