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For the Capgemini sponsored study, IDC Energy Insights conducted in-depth interviews with senior executives to understand the most pressing business and IT investments their leadership teams focused on to generate a digital advantage. Executive respondents were from IT, distribution and customer service specialties at leading North American utilities with an average customer base of five million to more than $10 billion in annual revenue.
Executives agree that becoming more digitally savvy to remain competitive in this market will hinge on utilities’ ability to improve customer satisfaction and asset optimization. They believe that for them to be successful and improve these areas of the business, a proper assessment of current analytics capabilities and data management practices is absolutely vital. More than other new technologies, analytics will have the most impact and influence over their operational and business models over the next five years. As more data is generated from technology deployed on the grid and customer interactions, utilities believe analytics will provide the information and insight necessary to sustain utilities’ reliability and improve operational efficiency.
If utilities aim to accelerate their digital transformation, there are three areas they need to consider pursuing:
“For years, North American utilities have been successfully meeting customer demands and delivering energy to homes and businesses by being proactive, responsive and innovative,” said Dave DuCharme, vice president, Smart Energy Services, Capgemini. “Those same traits will serve utilities well in their digital transformation efforts which require a commitment to evolving business and IT strategies to improve customer and operational engagement.”
“Utilities understand that their success increasingly depends on how well they are prepared for a more digitalized world,” according to Jill Feblowitz, vice president, IDC Energy Insights. “Utilities are enthusiastic about giving their employees the tools that they need to make better decisions. They are just starting to realize that business processes will need to be adjusted to accommodate this new reality.”
For more information on Capgemini’s digital utilities study, please visit www.capgemini.com
With more than 125,000 people in 44 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini
Press:CapgeminiTara Marion, email@example.com
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