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The Gartner Magic Quadrant evaluated a total of 16 service providers for a broad range of services across a variety of customer relationship management and customer experience needs.
“We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business,” said Franck Greverie, Group Chief Portfolio Officer and Member of the Group Executive Board at Capgemini. “By continually expanding our offerings and capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.”
Click here to access a complimentary copy of the full report.
Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood, 7 April, 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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