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To be a leader in NelsonHall’s NEAT assessment, a technology services provider must exhibit a high ability relative to its peers to deliver immediate benefit to clients as well as a high capability to deliver future benefits.
Capgemini was commended in the report for its:
“The M&L industry is a mature business, but COVID-19 is leading lenders to shift their focus from originations to default management. Origination costs, however, will continue to be a target of cost-savings with rapid movement to hybrid cloud delivery being effective, which is a Capgemini strength,” stated Andy Efstathiou, Research Director, Banking Operations and Transformation, NelsonHall. “Capgemini’s focus on intelligent automation, analytics, and cloud migration should position it well for growth under current market conditions.”
“While the global pandemic has had a significant impact on the M&L business, it is the right time to implement efficiency and cost savings through technology,” said Nilesh Vaidya, Executive Vice President and Banking and Capital Markets Practice Lead for Capgemini’s Financial Services. “Those in the M&L industry who continue to develop their IT capabilities to realize efficiencies will be best positioned to adapt to the ebbs and flows of the business impacts of the pandemic and its resultant new normal. Strategic implementation of cloud, intelligent automation and analytics will be the tools to drive success.”
In this assessment, NelsonHall evaluated 15 service vendors using their NEAT methodology for M&L services and classified each provider into Leaders, High Achievers, Major Players and Innovators, based on their overall ability to meet future client requirements as well as delivering immediate benefits.
The NelsonHall NEAT evaluation for mortgage and loan services 2020 is available on the NelsonHall website.
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