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Capgemini named a Leader in Gartner’s 2019 Magic Quadrant

Capgemini named a Leader in Gartner’s 2019 Magic Quadrant for CRM and Customer Experience Implementation Services

Our expertise in large and complex projects driven by business innovation positions Capgemini as a leader in the DCX space. We bring strong CRM technical advisory and implementation skills specializing in digital commerce and customer service as well as our above-average market growth rates.

According to Gartner, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX strategy, business consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and digital design capabilities. They demonstrate strong comparative revenue and growth. They can scale across multiple geographic regions and are consistent in delivering high client satisfaction.”

Gartner expects a double-digit growth from the combined CRM and CX projects over the next five years including traditional CRM technology implementations to wider scoring Customer Experience (CX) transformations, which typically include a combination of strategy and execution. Capgemini’s technical expertise, customer collaboration and expertise in customer service, and project execution is well-positioned to make your customers more satisfied and loyal.

Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Capgemini.

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Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 7 February 2019