In 2018, the Department of Information Resources (DIR) transformed its operating model to a Shared Technology Services (STS) hub for more than 100 state agencies and local government constituencies.
Capgemini’s David Rudel, Digital SIAM Leader, shares how DIR digitized its business processes in six months as part of this transformation and achieved 95% overall customer satisfaction.
From this webinar, you will learn:
- About the solution principles set forth by State of Texas, such as relentlessly focusing on customer experience
- How Capgemini’s Digital SIAM program was implemented and leveraged the ServiceNow platform
- How portfolio legacy applications were replaced, and custom apps built to allow for automation of business processes, communications, digital governance, and process compliance management
- What’s next for the State of Texas as part of its continuous push to further automate existing business processes and cloud technologies.
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