Drive seamless patient experiences for Capgemini’s clients

Capgemini’s next-generation contact-center service provides a digitally augmented, human-centric experience that drives a more meaningful, emotive, and frictionless relationship with our clients’ customers.

Our Customer Operations practice is looking for candidates to join our team of professionals in North America to deliver a seamless and connected digital customer experience to patients and healthcare professionals for one of the largest pharmacy retailers in the US.

These roles all offer a lot of flexibility, with work-from-home as the default option and flexible working hours. High performers are rewarded with market-leading incentive programs. And the real bonus? Happy patients and healthcare professionals.

• Insurance resolution – we’re looking for people to make life a little easier for patients and medical professionals by ensuring fast processing of claims and support. You’ll be responsible for ensuring timely payments of claims, supporting form fills, and providing superior quality and care for patients with chronic conditions.
• Benefits verification – we need people who can deliver seamless customer service to the nation’s most experienced providers of pharmacy services to resolve patient problems and verify insurance coverage of new and existing patients quickly. This position requires strong attention to detail, problem-solving skills, and a performance-driven attitude.

If you have empathy at your core, join a team of professionals that provides a seamless and connected digital customer experience to our clients’ patients –  and make somebody smile today!

Apply now and Get The Future You Want!